SPECIAL NEEDS:
ParkingFor security reasons, the blue badge (previously orange badge) scheme does not operate on the road system around Edinburgh Airport. Unattended cars will be towed away by the police and a fine must be paid in to retrieve your vehicle.
Blue Badge drop off point
Vehicles carrying passengers with blue badges are given 15 minutes free access to the short stay multi storey car park. There are wide disabled parking bays located on the ground floor of the car park in the area located closest to the terminal building. This provides passengers with a safe and secure place to exit their vehicle away from the busy drop off area and gives access to the terminal via covered walkways. Drivers carrying blue badge holders should show their ticket to the ticket desk on the ground floor of the multi storey car park for validation.
Short stay and one hour car parks
-Prices are displayed clearly at car park entrances.
-Designated parking is available in car parks located close to terminal access routes.
-Telephone help points are located near these spaces and assistance is free to those with special needs.
-Disabled customers - wheelchair push/provision or help with baggage will be provided - just lift the telephone and request assistance.
-If you wish to park in the designated spaces but take your badge abroad, you will need to show your badge to the car park operator. Please contact the car park operator via the help button at the pay stations or by visiting the customer services kiosks.
-You must pay for car park tickets at the customer service kiosks or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button.
-For further information please call the BAA information line on 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). Our Minitel number is +44 (0)121 410 5284.
Long stay car park
There are designated spaces long stay parking, close to bus stops and the customer service kiosk.
-We advise that you contact the car park in advance in order to arrange suitable arrangements for transfer to the terminals. For further information please contact the BAA information line on 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). Our Minitel number is +44 (0)121 410 5284.
-You must pay for car park tickets at the customer service kiosk or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button.
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Public Transport
Buses to Edinburgh city centre
All buses that operate on routes to/from Edinburgh Airport are accessible by wheelchair using an integral ramp. There is a designated area within the bus for wheelchair passengers.
Train services
Edinburgh's main railway station (Waverly) is in the city centre and can be reached by taxi or bus. There are services to Glasgow and a variety of other destinations in Scotland and throughout Britain. Most train services also operate from Edinburgh Haymarket station which is on the main bus route between the airport and city centre. Staff are available at Waverly station to help passengers to and from the trains (ramp access) although it is best to book in advance. Please contact the customer services team of the relevant train operator for further information:
GNER – 0845 722 5333
Virgin Trains – 0870 789 1234
ScotRail – 0845 601 5929
Taxis
Some airport taxis are accessible to wheelchair users. Contact the taxi marshal outside the UK arrivals hall or telephone Executive Onward Travel in advance on +44 (0)131 333 2255 to ensure they have a suitable taxi available.
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In the Terminal
Facilities for the hard of hearing and partially sighted
Induction loops are found in various locations around the terminal where there are signs showing the 'sympathetic ear' symbol. Pay phones and credit card telephones are available in all parts of the airport and are adapted for hearing aids. There is also a text pay phone in the international arrivals area after exiting customs.
Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are black on yellow providing optimum contrast to assist all users.
Helping Hand
BAA has teamed up with ServisairGlobeGround to provide a personalised assistance service for passengers at Edinburgh Airport.
Departing passengers will be met at the entrance to the airport and will receive assistance with their luggage and help through check-in. They will have access to Fast Track through security control, the Servisair lounge (for an additional fee) and the personal shopper service, as well as being accompanied to their departure gate.
Arriving passengers will be met by a Servisair representative as they leave the aircraft, who will help them with their hand luggage, the retrieval of their cases from baggage reclaim and arrange their onward travel. Visit the Helping Hand pages for further information about this service, including prices and booking details.
Help Points
Help phones are located in the short stay and one hour car parks. There are also two Help Points found in the coach park and in the arrivals hall. Help Points are yellow with a location map and have dedicated telephones for exclusive use by people with special needs who require assistance.
Assistance is free and you can request wheelchair push/provision or help with baggage in order to reach check in on departure, or to return to your vehicle from baggage reclaim areas. This assistance can be pre-booked by calling +44 (0)131 344 3486.
Reserved seating
Reserved seating areas are available for special needs passengers and are located throughout the airport in the general seating areas. These areas aim to provide the following features:
-induction loop.
-arms on both sides of seats.
-space for wheelchair users.
-low level flight information monitors.
Security checks
The safety and security of our passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand search passengers who activate the alarms: therefore chair and passenger will be searched. You can ask to be searched in private, away from the main security control area if you prefer.
Toilets
There are unisex wheelchair accessible toilets both landside and airside. Parents travelling with children are welcome to use the unisex toilets. For further enquiries about special needs provisions at Edinburgh Airport please call +44 (0)870 040 0007, or + 44 (0)131 344 3486, if you wish to pre-book assistance. If you are deaf or hard of hearing, please call the minicom service on +44 (0)1224 725 082.
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Shopping Assistance
Gatwick, Stansted, Glasgow and Edinburgh airports have Personal Shoppers who will help you with your purchases in the shops after security control. At Heathrow this service is provided by Shopping Consultants, who, due to the large number of people that pass through the airport, are only available to advise you on purchases, rather than accompany you while shopping.
BAA airports also offer a Shopping Collection service for passengers travelling within the EU (excluding UK and Ireland flights to/from Heathrow). This allows you to buy before you fly, and collect on your return – saving you the trouble of carrying heavy or fragile goods to and from your holiday destination.
For further information on these services call the shopping information line on 0870 850 2825 (UK) or +44(0)121 410 5105 (outside the UK).
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