London Stansted Airport (STN) is located at Stansted Mountfitchet in the District of Uttlesford in Essex, 30 mi (48 km) north-east of central London.
It is Britain's third-busiest airport, offering flights to more than 160 destinations in over 30 countries and is the third largest airport serving the London area after Heathrow and Gatwick; and it is one of London's five international airports along with Luton and London City.
Stansted is a hub for a number of major European low-cost carriers.
The airport, easily accessed from London, is situated next to junction 8 of the M11 motorway, about 24km (15miles) away from junction 27 of the M25 motorway. London Stansted Airport is just off the M11 - from London take Junction 8a or from Cambridge use Junction 8 and simply follow the pointers on the roundabout for Stansted Airport.
The airport railway station is situated below the terminal building. Train tickets can be purchased at the railway station.
Special Needs
All trains have facilities for special needs passengers. Bicycles are not permitted on the Stansted Express at anytime, however, they can be taken on the local train service into London.
Stansted Express
Stansted Express is the fast and convenient way to Stansted Airport from central London (London Liverpool Street), with trains departing every 15 minutes with an average journey time of 45 minutes. For the latest information and timetables, please visit www.stanstedexpress.com. The Stansted Express also calls at Bishops Stortford, Harlow Town and Tottenham Hale (change here for Victoria Line).
ONE Rail - Service to London Stratford and Lea Valley stations
An hourly off peak service connects Stansted Airport to all principal stations along the Lea Valley to London Stratford, stopping at Stansted Mountfitchet, Bishops Stortford, Sawbridgeworth, Harlow Mill, Harlow Town, Roydon, Broxbourne, Cheshunt, Enfield Lock, Angel Road, Northumberland Park, Tottenham Hale and Stratford. This service operates Monday to Saturday only. For further timetable information, please call National Rail Enquiries on 0845 748 4950.
Central Trains - Midlands and the North
This service connects London Stansted with Audley End, Cambridge, Ely, Peterborough, Leicester and Birmingham. It is possible to connect at Peterborough to Leeds, York, Newcastle and Scotland; and at Leicester for Derby and Sheffield. This service operates seven days a week with the first weekday train departing London Stansted at 05:27 Monday to Saturday and 09:34 on Sundays. The last train to Cambridge will depart London Stansted 20:20 Monday to Saturday and 22:20 on Sundays. All trains are air conditioned and have special facilities for disabled people and space for cycles which must be reserved in advance.
Further information (all links open in a new window)
Stansted Express 0845 850 0150
National Rail Enquiries (includes Central Trains): 0845 748 4950 (24hrs)
The coach station is located below between Zone C and D of the Short Stay car park.
Tickets can be purchased from the coach ticket desk in the arrivals area in the terminal (06:00 to 21:30) or in the coach station (24 hours a day, 7 days a week). Tickets may also be purchased on the coach.
Please note that at present the majority of coaches and buses that serve Stansted Airport are not wheelchair accessible. Please contact the specific transport operator should you require further information.
Stansted coach and bus services
New A60 Service serving into the heart of London - Starts 9th December 2006
Operated by Snowdrop Travel connecting to Kings Cross, Russell Square, Piccadilly, Bayswater and Earls Court.
Frequency - hourly
First departure from Earls Court - 01:45
Last departure from Stansted - 01:00
Journey Time: 2 hours
Further Information: 020 8593 7771
National Express A4 - Golders Green (North London)
Connects Stansted Airport direct with London Golders Green.
Operates every 30 mins, 24 hours a day.
Further Information: 0870 574 7777 (UK Only)
National Express timetables and booking information
National Express A6 - London Victoria (Central London)
Connects Stansted Airport with London Victoria - Central London via Golders Green, Finchley Road Underground Station, St Johns Wood, Baker Street, Marble Arch and Hyde Park Corner.
Operates up to every 10 minutes, 24 hours a day.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
National Express A9 - London Stratford (Trafalgar Square and London Liverpool St - 22:55 hrs to 04:30 hrs only)
Connects Stansted Airport to London Stratford (East London) direct. The A9 also connects to Trafalgar Square and London Liverpool Street between 22:55 and 04:30 only.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
A50 - Terravision Express Shuttle - London Victoria (Central London)
A direct, non-stop service between Stansted Airport and London Victoria - ideal for visitors to Kensington, Notting Hill and perfect for Underground, rail and bus connections. Departing from coach bay 26. The journey takes approximately 75 minutes with departures up to every 30 minutes. Adult tickets cost £8 one-way and £14 return and for children £4 one-way and £7 return.
First departure from London Victoria (Bullied Way) is at 02:40 Last departure from Stansted Airport is at 01:00 View the A50 timetable Book tickets online with www.lowcostcoach.com
Further information on +44 (0)1279 680 028
A51 - Terravision Airport Shuttle - London Liverpool Street
Express coach service from Stansted Airport to London Liverpool Street - ideal for London's financial district and Underground, rail and bus connections Departing from coach bay 26. Adult tickets cost £8 one-way and £14 return and for children £4 one-way and £7 return. The journey time is approximately 55 minutes with departures every 30 minutes.
First departure from London Liverpool Street (155 Bishopsgate) is at 03:00 Last departure from Stansted Airport is at 01:00 Service also calls at Bromley by Bow (journey time approx. 40 minutes) and Finsbury Square (journey time approx. 60 minutes) View the A51 timetable Book tickets online with www.lowcostcoach.com
Further information on +44 (0)1279 680 028
First X30
The Express coach service to Southend, Raleigh and Chelmsford to the Airport. Operates an hourly service, seven days a week with the first departure from Southend at 02:00, arriving at Stansted at 03:32 and last bus from Stansted leaving at 01:30. The service is operated from Bay 28 of the Coach Station.
Further information: call Traveline on 0870 608 2608.
First X22 Coachlink - Colchester to the University of Essex
Serving Braintree rail station, Braintree Freeport, Marks Tey rail station, Colchester North station, Colchester bus station and University of Essex.
Service runs seven days a week. First bus from Colchester 02:35 (new early morning service), last bus from Stansted Airport 00:00 (midnight). Provides a great link to Ipswich and Norwich rail stations. Journey time is approximately 75 minutes.
Further information: 0845 748 4950 (UK only)
First X20 - Braintree - Great Dunmow
As from 25th August 2007, The new X20 service is introduced connecting Stansted Airport with a fast service to Braintree and Great Dunmow. Operates hourly, Monday to Saturday.
Further information 0870 608 2608
National Express 727 - Norwich
Links Stansted Airport to Norwich every two hours direct.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
National Express 737 - Oxford
Linking Stansted Airport, Hemel Hempstead, High Wycombe and Oxford every two hours.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
National Express 767 - Nottingham, Leicester & Luton
This new service connects Stansted Airport to Nottingham Leicester and Luton with 8 departures each way every day. Operates every 2 to 3 hours.
Further Information 0870 5747 777 (UK Only)
National Express timetables and booking information
National Express 777 - Birmingham
Connects Stansted to Luton, Milton Keynes, Coventry and Birmingham. Operates up to every two hours.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
National Express 797 - Heathrow, Gatwick and Brighton
Linking Cambridge, Stansted, Heathrow, Gatwick and Brighton every two hours.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
National Express 717 - Heathrow, Gatwick and Brighton
Linking Stansted Airport to Cambridge, Hatfield, Heathrow, Gatwick and Brighton.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
Arriva 510 - Harlow
Serves Bishops Stortford, Sawbridgeworth and Harlow. Operating a 30 minute service Monday to Saturday and hourly on Sundays.
First bus at 04:12 from Harlow. Last bus at 00:15 from Stansted Airport.
Further information: 0870 608 2608 (UK only)
Stansted Flyer
A new door to door coach service connecting Stansted Airport to a number of towns in Essex. These include: Southend, Basildon, Brentwood, Shenfield, Billericay, Romford, Dagenham and Grays.
For further information please call on +44 (0)1708 730 555
Stansted Transit 133 - Braintree
Operates hourly to Dunmow, Felstead and Braintree - seven days a week.
First bus 05:05 from Braintree. Last bus 00:20 from Stansted Airport (Monday to Saturday).
Connects Stansted Airport to Takeley, Dunmow and Chelmsford operating hourly. Monday to Saturday.
Further information: 0870 608 2608 (UK only)
Excel 308/9 - Bishop Stortford
Serving Bishop Stortford - half hourly - Bishops Park, St Michael's Mead, Thorley park, Town Centre, Heath Row and Stansted Airport.
Monday to Saturday only: first bus from Bishops Stortford 05:02
Monday to Saturday only: last bus from Stansted Airport 22:30
Village Links 5 & 7 - Saffron Walden
Services for Saffron Walden and Stansted Mountfitchet. Please refer to National Bus Enquires for latest information.
Further information: 0870 608 2608 (UK only)
Trustline 700 service - Bishop Stortford
Connecting Stevenage, Hitchin, Letchworth, Baldock, Cottered, Buntingford, Westmill, Puckeridge, Standon, Little Hadham and Bishops Stortford with Stansted Airport every 2 hours, 7 days a week.
Stansted Express is the fast and convenient way to Stansted Airport from central London (London Liverpool Street), with trains departing every 15 minutes with an average journey time of 45 minutes. For the latest information and timetables, please visit www.stanstedexpress.com. The Stansted Express also calls at Bishops Stortford, Harlow Town and Tottenham Hale (change here for Victoria Line).
ONE Rail - Service to London Stratford and Lea Valley stations
An hourly off peak service connects Stansted Airport to all principal stations along the Lea Valley to London Stratford, stopping at Stansted Mountfitchet, Bishops Stortford, Sawbridgeworth, Harlow Mill, Harlow Town, Roydon, Broxbourne, Cheshunt, Enfield Lock, Angel Road, Northumberland Park, Tottenham Hale and Stratford. This service operates Monday to Saturday only. For further timetable information, please call National Rail Enquiries on 0845 748 4950.
Express coach connections
National Express A4 - Golders Green (North London)
Connects Stansted Airport direct with London Golders Green.
Operates every 30 mins, 24 hours a day.
Further Information: 0870 574 7777 (UK Only)
National Express timetables and booking information
National Express A6 - London Victoria (Central London)
Connects Stansted Airport with London Victoria - Central London via Golders Green, Finchley Road Underground Station, St Johns Wood, Baker Street, Marble Arch and Hyde Park Corner.
Operates up to every 10 minutes, 24 hours a day.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
National Express A9 - London Stratford (Trafalgar Square and London Liverpool St - 22:55 hrs to 04:30 hrs only)
Connects Stansted Airport to London Stratford (East London) direct. The A9 also connects to Trafalgar Square and London Liverpool Street between 22:55 and 04:30 only.
Further information: 0870 574 7777 (UK only)
National Express timetables and booking information
A50 - Terravision Express Shuttle - London Victoria (Central London)
A direct, non-stop service between Stansted Airport and London Victoria - ideal for visitors to Kensington, Notting Hill and perfect for Underground, rail and bus connections. Departing from coach bay 26. The journey takes approximately 75 minutes with departures up to every 30 minutes. Adult tickets cost £8 one-way and £14 return and for children £4 one-way and £7 return.
First departure from London Victoria (Bullied Way) is at 02:40 Last departure from Stansted Airport is at 01:00 View the A50 timetable Book tickets online with www.lowcostcoach.com
Further information on +44 (0)1279 680 028
A51 - Terravision Airport Shuttle - London Liverpool Street
Express coach service from Stansted Airport to London Liverpool Street - ideal for London's financial district and Underground, rail and bus connections Departing from coach bay 26. Adult tickets cost £8 one-way and £14 return and for children £4 one-way and £7 return. The journey time is approximately 55 minutes with departures every 30 minutes.
First departure from London Liverpool Street (155 Bishopsgate) is at 03:00 Last departure from Stansted Airport is at 01:00 Service also calls at Bromley by Bow (journey time approx. 40 minutes) and Finsbury Square (journey time approx. 60 minutes) View the A51 timetable Book tickets online with www.lowcostcoach.com
Stansted Airport taxi operator Checkercars has a reservation desk on the international arrivals concourse. Should you wish to book a taxi in advance please contact:
0800 747 737 (UK)
+44 (0)1279 661 111 (from outside the UK) or e-mail: stansted@ checkercars.com
Alternatively, a courtesy phone is situated in the United Kingdom baggage reclaim hall. Wheelchair accessible cars are available on request.
Whether it's a business trip or a family holiday, convenience or price we have a great choice of secure car parks to suit your needs. Remember you can save* money by pre-booking online or by calling 0870 850 2825. Here are just a few of the many options available: You can see a full list with prices by searching BAA Advance.
Pre-booking saving is compared to the roll up price and normally a minimum stay is required.
Short stay - NCP
About 200 metres from the terminal entrance. Recommended for stays of up to five hours. Ideal for seeing someone off or meeting friends and family. Check Short stay prices. Postcode: CM24 1RW Recipients of the Park Mark, Safer Parking Award from the British Parking Association.
Short stay - Fast TrackNew product
Immediately in front of the terminal entrance. Recommended for stays of up to 24 hours. Ideal for business travellers and those wanting extra speed and convenience. Dedicated entry and exit, wider parking spaces. Check Fast Track prices Postcode: CM24 1RW Recipients of the Park Mark, Safer Parking Award from the British Parking Association.
Short stay - 15 minute pick-upNew product
Immediately in front of the terminal entrance. Designed for stay durations of less than 15 minutes when picking up a passenger. Find out more about 15 minute pick up. Postcode: CM24 1RW Recipients of the Park Mark, Safer Parking Award from the British Parking Association.
Mid stay - eparking
Courtesy bus every ten minutes. Journey time five to six minutes. Ideal for short breaks and business trips. CM24 1PZ Recipients of the Park Mark, Safer Parking Award from the British Parking Association.
Long stay - Pink Elephant
Courtesy bus every twenty minutes. Journey time 10 - 15 minutes. Ideal for longer trips and family holidays. CM24 1SE
Valet parkingValet Parking - NCPNew product
Drop off your car at the terminal. Ideal for families who want the ultimate in convenience. Book valet parking now. Check postcodes CM24 1RW
The Long Stay car park is situated on the outskirts of the airport and a free transfer service runs between the car park and the terminal every eight minutes at peak times. Outside of peak times the transfer service operates every twenty minutes.
The courtesy bus journey from the car park to the terminal takes approximately fifteen minutes. You are advised to allow forty five minutes transfer time from parking in the long stay car park to arriving at the
Call 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). Please note the minimum period for pre-booking Long Stay parking at Stansted is 3 days.
Long stay price per day: L7.80
Operated by Meteor.
Mid Stay parking
A Mid Stay car park called eparking is now available at Stansted Airport. It provides a fast transfer service from car park to terminal forecourt with a journey time of just 5 - 6 minutes - half the time of the standard long stay car park.
The service costs L13.40 per day. Simply drive up, insert your credit card and park. On your return simply insert the same credit card and the correct amount will automatically be debited from your card. You can save money by pre-booking a space. For a minimum stay of two days the daily pre-book rates are L10.40 (off-peak) and L11.50 (peak).
The courtesy bus journey from the car park to the terminal takes approximately five minutes - passengers are advised to allow 20 minutes transfer time from parking in the Mid Stay car park to arriving at the terminal building.
Short Stay
Great for short visits to the airport, such as meeting friends and family from a flight, or seeing someone off. The car park is linked to the terminal and it's just a short walk between the two.
Short Stay car park charges
Duration Price:
0-30 minutes L1.50
30 minutes-1 hour L2.80
1-2 hours L5.00
2-3 hours L6.70
3-4 hours L8.30
4-5 hours L8.80
5-6 hours L9.30
6-9 hours L11.80
9-12 hours L13.30
12-18 hours L16.90
18-24 hours L21.50
price per subsequent 24 hours or part thereof: L21.50
Note: All lost tickets will be charged at L21.50 per 24 hour period.
Operated by NCP.
Short stay - Fast Track
Stansted Airport Ltd are pleased to announce the opening of its new premium Fast Track car park.
Our new Fast Track car park product provides Stansted car park customers with a further choice of on-airport parking facilities within our Short stay car park. The introduction of Fast Track parking builds on the availability of this established car park within the Short stay product range at Heathrow and Gatwick Airports.
The location and design of this car park has been specifically chosen so as to improve the speed of access to and from the Terminal, as well as the service, environment and experience for our Short stay car park customers.
Short Stay Fast Track car park charges
Duration Price:
Up to 3 hours L14.00
3 to 12 hours L20.00
12 to 24 hours L26.00
price per subsequent 24 hours or part thereof: 26.00
Note: All lost tickets will be charged at L26.00 per 24 hour period.
Short stay - 15 minute pick-up
15 Minute Pick-Up is only designed for stay durations of less than 15 minutes when picking up a passenger. We do not recommend this car park for lengths of stay over 15 minutes.
Short stay 15 minute pick-up car park charges
Duration Price:
Up to 15 minutes L1.00
15 to 30 minutes L3.00
30 minutes to 1 hour L5.00
1 to 3 hours L20.00
3 to 12 hours L30.00
12 to 24 hours L40.00
price per subsequent 24 hours or part thereof: L40.00
Note: All lost tickets will be charged at L40.00 per 24 hour period.
Operated by NCP.
Valet Parking
A premium service for those travellers who wish to have their car parked for them on arrival at the airport.
On arriving at the airport, follow signs for the terminal and at the terminal forecourt, enter the Set Down lane. The Valet Parking drop off point is located on this lane at the far end of the terminal building. Report to the Valet Parking staff who will complete acceptance forms and park your vehicle for you.
On your return, collect your keys from the Valet Parking reception within the Customer Service building.
Roll up prices
First day – L35
Subsequent days – L8 per day
To pre-book use our online booking service or call 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK).
By Motorbike
Dedicated parking is free for motorbikes in Zone D of the long stay car park.
Assistance can be provided for you from any one of our help points. A help point is located close to the blue badge bays in Zone D of the short stay car park. You can request free wheelchair push/provision or help with baggage from here to check in. For those requiring assistance at the set down area on the terminal forecourt, help phones are located outside the revolving entry doors for the same purpose.
Information Desks
The airport information desk is located in the international arrivals area. The information desk is open daily from 05:30 to 01:30 hours and can help you with rail ands bus enquiries, flight information and paging calls. The information desks also offer a wide range of facilities including:
Photocopying (20p per sheet) Faxing (L1.50 within the United Kingdom, L2 outside the United Kingdom) Receiving Faxes (20p per sheet) Paging Cards (20p each) Shower access including towel (L5)
Please note that when the information desk is closed, courtesy telephones are situated around the terminal and satellite buildings, which have a direct link to the information desk (these are in operation 24 hours a day).
Lost Property
This is handled by OCS. For property lost or found at the airport only (for all property lost or found on board an aircraft, please contact the relevant airline direct). Lost property will be held for a period of three months, for which the following charges will be made:
Reclaimed within 24 hours - free of charge. Reclaimed within 1 month - L5.50 per item. Reclaimed within 2 months - L10.50 per item. Reclaimed within 3 months - L15.50 per item.
Payment can be made by cash, cheque or credit card.
If property is collected on the day it was lost, no charge will be made and can be collected from the OCS desk at Zone G - adjacent to the Monsoon retail outlet. For collections after this please contact the lost property office, Orange Short Stay Car Park, Lane Q. Opening hours 09:30 - 16:30 seven days a week.
Note: Items not collected after three months will be disposed of or sold at auction for charity.
For telephone enquiries about lost property please contact +44 (0)1279 663293 (09.30 to 16.30 daily).
Passengers wanting to avoid the crowds can pre-book the Servisair executive lounge. In this tranquil retreat you can work or relax with complimentary drinks and snacks. The Servisair executive lounge (link will launch a new window) is available for a small fee to all passengers departing from Gates 1-19, not just first and business class travellers.
Should you wish to use our computers to surf the net Spectrum Interactive have fixed terminals in the folowing locations:
Before security
Check-in Zone A
After security
By Pret a Manger in the main departure lounge Inside Est bar near Gates 1-19 Near WHSmith at Gates 20-39 By WHSmith at Gates 40-59 UK departure lounge (Gates 84-88)
Payment for this service is online with your credit card, or by using pounds sterling(L) and euro(€) coins at the access points themselves.
If you are looking for baby changing areas or simply want to know where to park here is a glimpse at some of our many family facilities:
Food and other essentials
Most restaurants and bars provide high chairs and children's menus. Boots supply baby essentials such as nappies, formula milk and baby wipes.
Colouring packs containing crayons and a colouring book can be picked up free from either Frankie and Benny's or J D Wetherspoons.
Baby changing areas
There are two baby change facilities before security at Stansted; one in international arrivals, and the other near UK and Ireland arrivals. After security there is a babycare facility located behind EstPresso and World of Whiskies.
Arcade entertainment
The entertainment centre provides you with a selection of video games and for fruit machines for adults.
Cash dispensers are available both before and after security search. All cash dispensers will accept all valid UK bank and building society cards (i.e. Link affiliated) without surcharge. They also accept major credit cards.
Make your currency go further and save unnecessary trips to the bank by pre-ordering and picking it up at the airport. More great benefits include:
0% commission. Competitive exchange rates. Over 50 currencies available*. Pay by credit card or debit card ( inc.Switch ).
You can either go online by clicking on one of our partner logos or call +44 (0)870 850 2825.
TTT Moneycorp
Pre-order your currency now with TTT.
TTT offer a commission free service and competitive rates. No need to pay in advance, just pay on collection. Available in both terminals before and after security.
Travelex
Pre-order your currency now with Travelex.
The Travelex price promise means if you find a better deal you will be refunded the difference. Available before and after security.
Commission free pre-order service - home delivery
ICE
Order your currency now with Currency Express.
Get commission free currency direct to your door, with next working day delivery and a 30 day money back guarantee.
There are post boxes in the Terminal Building in the following locations:
End check-in zone E, next to WH Smiths
Departure lounge, next to WH Smiths
International arrivals, next to WH Smiths
Please note, due to security issues, large packages will not fit through the opening of the box. Although there are no Post Office facilities at the airport stamps can be purchased through any of the WH Smith outlets.
Before security smoking is restricted to one designated area located near check-in zone K and to certain areas in Pontis café and O’Neills pub.
After security there are four smoking areas: in the main departure lounge by Est Bar, gates 1-9 (by gate 5), near the lifts by gates 20-39, gates 40-50 (near Gates 49 and 50). Several of the catering establishments located after security, also allow smoking in certain areas.
Free baggage trolleys are provided in key areas around the terminal building. Please note due to Health and Safety reasons children or adults must not ride on the trolleys.
Stansted's Airport Chapel is set up as an interdenominational and multi-faith chapel, available to all who seek a place for quiet and prayer. It is located opposite Caffe Alba, in check-in zone J.
FOOD&DRINKS: Before security eateries and bars are O'Neills Irish pub, Costa, Volare, Cafe Alba, Whistlestop, Lovejuice and Pret a Mange. After security you can eat and drink at Caviar House, Est Bar Est, Franklins of Boston, Garfunkels, Cafe Uno Presto, Wetherspoon, Starbucks Coffee, Wheelers Seafood Bar and Pret a Mange.
SHOPPING: Stansted offers a wide range of shopping opportunities, Boots the Chemist, Books etc., The Body shop, Tie Rack, Impulse, Cotton Traders, Past Times and Knickerbox. World Duty Free offer great savings on Wine and Sprits, tobacco, cosmetics, photographic and electrical goods. Other shops offer a wide variety of goods.
The United Business Centre or UBC conference facility is located in Endeavour House, a short drive from the main terminal at Stansted. A courtesy car can be provided to pick up delegates from the terminal building if required.
It has meeting rooms for 2-30 delegates, all with broadband capabilities, phones, faxes and full secretarial support. The facility is open Monday-Friday, 08:00-18:00.
For larger groups, the Hilton London Stansted hotel provides conference facilities for up to 300 people, as well as smaller meeting rooms and a business unit. For details call +44 (0)1279 680 800.
Radisson SAS Hotel London Stansted Airport
Located on the ground floor of the Radisson SAS Hotel London Stansted Airport and just a two minute walk from the terminal. Covering over 1,300sqm, the 26 fully adaptable event and meeting rooms offer the perfect environment for any business meeting up to 400 delegates. For details call +44 (0)1279 661 012.
For security reasons the blue badge scheme (previously the orange badge scheme) does not operate on the Stansted Airport road system. Unattended vehicles will be towed away by the police and a fine must be paid in order to retrieve such vehicles. Traffic wardens also patrol all areas.
Short stay car parks
Car park prices are displayed clearly at the car park entrance. Blue badge parking is available in zone D which is located close to the terminal building. A help point is situated close to the parking bays in zones C and D should you require a wheelchair or assistance. This is a free service up to the point of check-in. If you wish to park in the blue badge space but need to take your badge abroad, please contact the car park operator via the help button on the entry barrier. You must pay for car park tickets at the customer service kiosks or automatic payment machines before returning to your car. Payment machines are located in the car park close to the disabled bays. If you cannot reach the ticket/payment slot, please press the help button. If you need more information please call the BAA information line on 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). Our Minitel number is +44 (0)121 410 5284.
Mid stay parking
The mid stay car park is situated just over a mile from the terminal building, all transfer coaches are free of charge and wheelchair accessible. Please allow at least 20 minutes to transfer to the terminal building.
Blue Badge parking spaces are situated close to the coach pick up shelters, the shelters also have help buttons. Payment is simple, insert your credit card on entry, use the same credit card on exit and the correct amount will automatically be deducted. A cashier is on duty 24 hours a day should you need assistance. On arrival at the terminal the coach driver or forecourt marshal will assist you from the coach. Help phones are situated outside each of the revolving entry doors should you require a wheelchair or assistance. This is a free service up to the point of check-in. On your return, the transfer coach driver or forecourt marshal will assist you onto the coach which will transfer you back to the mid stay car park.
Long stay parking
The long stay car park is situated approximately four miles from the terminal building, all transfer coaches are free of charge and wheelchair accessible. Please allow at least 45 minutes to transfer to the terminal building.
Blue Badge parking spaces are situated close to the coach pick up shelters, the shelters also have help buttons. On arrival at the terminal the coach driver or forecourt marshal will assist you from the coach. Help phones are situated outside each of the revolving entry doors should you require a wheelchair or assistance. This is a free service up to the point of check-in. On your return you will find car park payment machines in the international baggage reclaim area, and in the long stay car park. If you require assistance press the help button on the payment machine, or use the help phones outside the terminal's revolving doors. The transfer coach driver or forecourt marshal will assist onto the coach which will transfer you back to the long stay car park. If you need more information or want to pre-book please call the BAA information line on 0870 0870 850 2825 (UK) or +44(0)121 410 5105 (from outside the UK). Our Minitel number is +44 (0)121 410 5284.
Stansted Airport is well served by buses and coaches, but please note that at present the majority of buses and coaches that serve Stansted Airport are not wheelchair accessible. Most services will be able to carry a folded wheelchair, as long as passengers can board the service unaided. Please contact the specific transport operator should you require further information.
The coach station is close to the terminal building and access is via ramps, lifts or by escalator. The coach station waiting room, ticket office and toilet are all accessible to wheelchair users. Tickets may be purchased from the waiting room office or at the coach desks in the terminal building between 08:00-20:00. You can also purchase tickets onboard the coach. Please see details of services or contact the Traveline on 0870 574 7777. If you require a wheelchair or assistance from the coach station please ask a member of staff or use the help phone which is located in zone D of the short stay car park. This is a free service up to the point of check-in.
Train services
The train station is located directly below the terminal building and access is via ramps, lifts or escalators. Train access for wheelchair users is via a portable ramp and assistance will be provided by West Anglia Great Northern (WAGN) staff. We advise that you pre-book assistance if possible, by calling the WAGN helpline on 08457 22 66 88. Lines are open from 08:30-17:00.
Stansted Express
The Stansted Express (link will launch a new window) takes approximately 45 minutes to and from London Liverpool Street station, with one stop at Tottenham Hale. Trains run every 15 minutes between 08:00-17:00 weekdays, and every 30 minutes between 06:00-23:59 at all other times. All new Stansted Express trains have a toilet for wheelchair users, which also includes a baby change area. Help alarms are fitted both inside and outside the toilet.
Taxis
Checker Cars are based at the airport and can offer assistance to passengers with special needs.
A taxi desk is located on the international arrivals concourse. Courtesy telephones are located in both the international and UK baggage reclaim areas. Wheelchair accessible vehicles are available on request. Checker Cars are at present permitted to pick up and drop off at the front of the terminal building. To book a taxi in advance please telephone 0800 747 737 (UK)
+44 (0)1279 661 111 (From outside the UK).
Help phones are situated just outside the terminal building by the revolving doors.
Assistance can be provided for you from any one of our help points.
A help point is located close to the blue/orange badge bays in zone D of the short stay car park. You can request wheelchair push/provision or help with baggage from here. This assistance is free up to check-in for those passengers with special needs. Help phones are located outside each of the revolving entry doors for the same purpose.
Induction loops are fitted in many areas of the terminal and satellites and are identified by the sympathetic ear sign. All telephones throughout the airport are fitted with induction couplers. Public text phones are situated in the international arrivals area and in the satellite two departure lounge. A number of airport staff are proficient in BSL stage one and the majority have been trained in deaf awareness. Many of the staff are able to finger spell.
Facilities for the blind and partially sighted
Guide and hearing dogs are the only dogs allowed in the terminal buildings. The airport directional signs are black on yellow providing optimum contrast to assist all users. Reserved seating areas aim to provide low level flight information screens, but if you have difficulty seeing the monitors, please advise your airline at check-in.
Getting to your gate
There is a transit train system which connects passengers from the departure lounge to the satellites where the boarding gates are located. The same service operates for returning passengers:
All trains are fully wheelchair accessible. Each train has two help points situated either end of the car. Normal train service is every three minutes and is free. If your aircraft is not linked to a satellite, your airline or their handling agent will arrange your transfer. Please advise them of your requirements at the time of check-in and ask if there is a charge for the service.
Reserved seating areas
Reserved seating areas, clearly identified by the use of special needs pictograms, are available for special needs passengers and are located throughout the airport in the general seating areas. These areas aim to provide the following features:
An induction loop. Arms on both sides of seats. Space for wheelchair users. Low level flight information monitors.
Security checks
The safety and security of our passengers is our number one priority. All passengers must pass through security control before they enter the departure lounge. Wheelchair users will inevitably activate the archway metal detector, and security personnel are obliged to hand search passengers who activate the alarms: therefore chair and passenger will be searched. You can ask to be searched in private, away from the main security control area if you prefer.
Toilet facilities
Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.
For further enquiries about special needs assistance at Stansted Airport please call + 44 (0)870 000 0303. If you are deaf or hard of hearing, please call the Stansted minicom service on +44 (0)1279 663 725.
Gatwick, Stansted, Glasgow and Edinburgh airports have Personal Shoppers who will help you with your purchases in the shops after security control. At Heathrow this service is provided by Shopping Consultants, who, due to the large number of people that pass through the airport, are only available to advise you on purchases, rather than accompany you while shopping.
BAA airports also offer a Shopping Collection service for passengers travelling within the EU (excluding UK and Ireland flights to/from Heathrow). This allows you to buy before you fly, and collect on your return – saving you the trouble of carrying heavy or fragile goods to and from your holiday destination.
For further information on these services call the shopping information line on 0870 850 2825 (UK) or +44(0)121 410 5105 (outside the UK).
T-Mobile provide WiFi internet access in following areas: Before security at Check-in Zone A. After security - by Pret a Manger in the main departure lounge, inside Est bar near Gates 1-19, near WHSmith at Gates 20-39, by WHSmith at Gates 40-59, and the UK departure lounge (Gates 84-88).. (L4.26 per hour / L8.51 per day / L34.04 per month // Unlimited plan for L17.02 a month includes 300 minutes and 5p for each 10 minutes thereafter)
BT Openzone provide WiFi internet access through airport. (L6.00 per hour / L10.00 ped day / L40.00 per month // 20 p per minute.)
The Cloud Networks provide WiFi internet access through airport. (L4.50 per hour / L9.99 per day // 30 min/L2.99, 180 min/L6.99, week/L11.99)
There are three hotels on-airport (Hilton London Stansted Airport, Radisson SAS Hotel and Express by Holiday Inn). Please note the Hilton and the Holiday Inn are served by a shuttle bus. There are also many more in the surrounding area.
Situated on the international arrivals concourse, Hotel Reservations is open to meet most flights for information and bookings for hotels and guest houses throughout the UK. For further enquiries please call: +44 (0)1279 661 220.
Set within the perimeter of the Airport, the Hilton London Stansted Airport hotel is 10 minutes by shuttle bus from the terminal. Just 30 minutes by train from central London, the hotel boasts 16 meeting rooms for 2-250. Work out in the gym, swim in the pool and round off your day in one of the 3 restaurants.
Direct link from London Stansted Airport terminal - just a 2 minute walk... Europe's Only Wine Tower - where else can you see real Angels fly! 500 Bedrooms in 3 unique styles 26 meetings rooms with the adaptability for cabaret for 250, dinner for 250 or residential conference for 400 4 individually designed Restaurants Extensive Health & Fitness Club Exclusive Phoenix Spa & Treatment Rooms
Express By Holiday Inn
LONDON-STANSTED AIRPORT
THREMHALL AVENUE
STANSTED, CM24 1PY
ENGLAND
Hotel Reservations: 020 793 793
Hotel Front Desk: 44-0127-9680015
Hotel Fax: 44-0127-9680838
Email: admin.stansted @ kewgreen.co.uk
The Express by Holiday Inn London Stansted Airport is ideally located within 5 minutes of the Airport terminal via the hotel transfer bus (small charge applies). All 183 bedrooms, are equipped with air-conditioning, power shower, tea and coffee making facilities and fully interactive TV system with high speed internet connectivity.
The hotel has 7 meeting rooms all with natural daylight, and can accommodate up to 24 people boardroom style. On the ground floor we have an Informal style bar lounge with plasma TV, and the Great Room where continental breakfast & evening meals are served.
The hotel also has on-site parking for up-to 175 cars. PLEASE NOTE that an overnight charge applies for residents of L4.00 per night. Parking is only available to hotel residents whilst staying in the hotel. Park & Fly packages are available.
Please note! NO BUS TRANSFER during the following times: 12.00 noon to 4.00pm and 12.00 midnight and 4.00am, all other times every 20 minutes.
Airlines at Stansted Airport can now land on a fully re-surfaced runway thanks to a major nine-month project successfully completed on time and on budget. Since February, over 35,000 tonnes of asphalt (at a rate of up to 400 tonnes a night) have been used to complete the L30 million project.
As Stansted is a single runway airport, works could only take place at night when flights were at a minimum. At weekends, the runway would be completely closed to aircraft between midnight and 6am, while on Monday, Tuesday and Wednesday nights the operational length of the runway was reduced to allow works to take place at either end, whilst allowing crucial night postal flights to continue operating. The type of surface used is very different from that used on roads as it has special grooves that help aircraft tyres perform better in wet weather conditions.
Dave Powell, General Manager – Airside for BAA Stansted said:
“I would like to thank all those who have worked tirelessly over the past nine months to deliver such a challenging and complex project so successfully on one of the busiest single runway airport’s in the world. Great skill, dedication and teamwork has enabled us to complete the work on time and on budget, and by keeping disruption to a minimum we have ensured that airport operations have continued to run smoothly throughout the duration of the project.
“Months of careful pre-planning and consultation with the airlines also took place to enable them to maintain their challenging flight schedules while dealing with the restrictions the works would bring on a live operational runway.”
Over 200 personnel, supported by 84 specialist vehicles, utilised the maximum available five hours working time, plus one hour clean up time per night, to ensure the runway re-opened in time for the first flight each morning. At the same time as the re-surfacing works, engineers replaced more than 1,000 runway lights and installed half a million metres of electrical cabling.
Media enquiries
Notes to Editors:
Total area resurfaced was 3048m x 61m 7,100m square of quality pavement concrete was also laid A section of the old runway surface was removed and broken up to form the base of a new 1km cycle route at Duck End near the airport. 2,000m of drainage along with 150 electrical pits were also completed Air Traffic Control operators only had a 15 minute window to change the lighting pattern for incoming aircraft before work started. he project took a total of 18 months to plan The runway was last resurfaced in 1991. Photographs available by contacting the press office
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