Highways 409 and 427 provide direct freeway access to the Toronto Pearson International Airport. Other highway routes leading to the airport include Highways 400, 401, 403, 407, 410 and the QEW (Queen Elizabeth Way). When on the highway, airport sign will direct you to the airport.
In addition, a number of arterial roads provide access to the airport. These include Airport Road, Silver Dart Drive, American Drive, Renforth Road, Derry Road East, Jetliner Road, Britannia Road and Convair Drive.
Please address any inquiries or concerns to (416) 776-9867.
Shuttle Services
Following is a list of the out-of-town bus/van operators serving Pearson Airport and the city destinations. Ground transportation information counters can be found on the Arrivals level of Terminals 2 & 3, and at Terminal 1 on the Ground level.
Public Transit
GO Transit, Mississauga Transit, Pacific Western Airport Express, Tripmate Tours, and the Toronto Transit Commission (TTC), provide regular public transit service to and from Pearson Airport. For further information, please contact the transit companies directly.
GO Transit
The GO Transit bus shelter is located at Terminal 2 on the Arrivals Level - post 20, and at Terminal 1 on the Ground level - column S2. The Westbound GO buses takes passengers to central stops in Bramalea and Brampton. The Eastbound GO buses take passengers to north Toronto including the Yorkdale and York Mills subway stations. For schedule and fare information call (416) 869-3200 or 1-(888) GET ON GO (438-6646) or visit their web site at www.gotransit.com.
Mississauga Transit
Bus 7 (Airport) leaves from Terminal 1 Ground level, Post S4. The bus route includes major stops at Square One Shopping Centre and Westwood Mall (in Malton) with other stops along the way. To go to Islington subway station, transfer onto Bus 11 or 40 at Westwood Mall. One-way cash adult fare is $2.25. For more information, contact Mississauga Transit Information Line at (905) 615-INFO (615-4636) or visit their web site at www.city.mississauga.on.ca/transit.
Pacific Western Airport Express
(Airport to Downtown Toronto Service)
The bus picks up on the Arrivals Level of Terminals 2 & 3, and at Terminal 1 on the Arrivals Level - post B3. All buses are wheelchair accessible and also have front kneeling doors for easier access. Destinations include the downtown bus terminal, as well as several major downtown hotels.
Fee schedule: Downtown to TPIA $16.45/ return-$28.35
Students and seniors receive 10% off one way fares
For more information call Pacific Western Airport Express at (905) 564-6333 or toll free at (800) 387-6787 or visit their web site at www.torontoairportexpress.com.
TTC – Toronto Transit Commission
TTC - 192 Airport Rocket
The 192 Airport Rocket route provides all-day accessible bus service between Kipling Station on the Bloor-Danforth Subway and Pearson Airport. Buses stop only at Kipling Station, Dundas Street & East Mall Crescent, Terminal 3 (Arrivals Level), Terminal 2 (Arrivals Level), Jetliner Drive, Terminal 1 (Ground level). Service operates from approximately 5:30 a.m. to 2:00 a.m., seven days a week. One-way travel time is approximately 20 minutes.
TTC - 58A (Malton)
The 58A Malton (Lawrence West Stn-Air Terminals 2 & 3) route provides all-day bus service between Lawrence West Station on the Spadina Subway and Pearson Airport. Buses serve Terminal 3 (Departures Level) and then Terminal 2 (Arrivals Level) and then Terminal 1 (Ground level) at Pearson Airport. Service operates from approximately 5:00 a.m. to 1:00 a.m., seven days a week. One-way travel time is approximately 45 minutes.
TTC - 300 Bloor-Danforth (Blue Night)
The 300A Bloor-Danforth (Warden-Air Terminals 2 & 3) route provides overnight bus service along Danforth Avenue and Bloor Street to Pearson Airport. Buses serve Terminal 3 (Departures Level) and then Terminal 2 (Arrivals Level) at Pearson Airport and then Terminal 1 (Ground level). Service operates from approximately 2:00 a.m. to 5:00 a.m., seven days a week. One-way travel time from Yonge & Bloor is approximately 45 minutes.
TTC - 307 Eglinton West (Blue Night)
The 307 Eglinton West route provides overnight bus service between Yonge Street & Eglinton Avenue and Pearson Airport. Buses serve Terminal 3 (Departures Level) and then Terminal 2 (Arrivals Level) and then Terminal 1 (Ground level) at Pearson Airport. Service operates from approximately 1:30 a.m. to 5:00 a.m., seven days a week. One-way travel time is approximately 45 minutes.
Regular TTC fares apply, with full transfer privileges to and from other TTC routes.
Adult cash fare is $2.75.
For more information call (416) 393-4636 or visit their web site at www.ttc.ca
Prearranged Services
The Greater Toronto Airports Authority offers a pre-arranged system which provides airport patrons with the option of arranging their own preferred taxi or limousine service from Toronto Pearson International Airport.
Pre-arranged Dispatch Office
The pre-arranged dispatch office is located 6288 Silverdart Drive. see map
How it works
Commercial Vehicle operations have designated the Terminal 3 Commercial Vehicle Holding Area as a staging facility for all pre-arranged service vehicles.
All drivers of these vehicles are required to complete pre-arranged information forms, supplying the following items:
Customer name Company name President’s name Company contact Mailing address Telephone number Vehicle make, model and year Provincial licence plate number Municipal licence plate number and municipality Drivers’s Name and signature
Terminal 3 dispatch office staff issue single, per-trip permits registered in the company’s and customer’s names. Once drivers have paid for their permit, they are to remain in the pre-arranged dispatch lot until instructed to proceed to the terminal curb to meet their customers.
Arriving passengers using this service are to proceed to the pre-arrange posts on the Arrival Level of the terminal building in which they are arriving. The pre-arranged dispatchers contact the dispatch office and request the pre-arranged vehicle to attend the terminal curbs.
The dispatch office staff will authorize the drivers to the terminal curbs. Drivers then proceed to the pre-arranged curb allocations and display the single per-trip permits to the pre-arranged dispatchers. These dispatchers retain a portion of each permit and identify the passenger to the drivers.
Irregular Operators
In the event that drivers are delayed or not processed, passengers will be instructed to contact their service providers. When the driver does arrive, the pre-arranged curbside dispatcher will be notified and the driver will be instructed to proceed to the terminal.
Refunds
Drivers will receive a complete refund for their per-trip permits should their passenger fail to arrive at the terminal curb. However, drivers who exit the pre-arranged dispatch lot without authorization shall be denied a refund if passengers fail to arrive or cancel their trip.
Fees (Effective January 1,2006)
Sedans, Vans, SUV’s $10.00 CDN (GST inclusive)
Stretch Limos $20.00 CDN (GST inclusive)
Bus: 13-25 seats (includes driver ) $40.00 CDN(GST inclusive) or $30.00 US
Bus: 26 seats & up(includes driver) $80.00 CDN(GST inclusive) or $60.00 US
Pre-Arranged Pickup locations
The following Terminal Areas have been designated for pre-arranged pickups:
When picking up and/or dropping off passengers at Toronto Pearson International Airport, you may stop momentarily on the curbside of the arrivals and departures levels. Please note, you are no longer able to park curbside. Toronto Pearson has designated Traffic Officers who will ensure there is no parking curbside.
Greeting Areas
When greeting passengers arriving at Toronto Pearson International Airport, it is recommended to make arrangements to meet in the arrivals level of all three terminals.
Parking
Toronto Pearson International Airport offers over 16,000 public parking spaces. Parking can be found at the three terminals, in addition to short term and an off-airport reduced rate lot.
Terminal 1 Garage
Quick Facts
- 8976 public parking spaces on level 3 and up
- 11-19 designated disabled parking spaces on all levels except 8
- Short term parking is cost-effective if used for less than 4 hours.
- The Short term parking area offers premium locations in the Terminal 1 parking garage.
- Long term parking should be used if your car will remain in the garage for more than 4 hours.
Valet Service
Toronto Pearson now offers curbside valet service at Terminal 1
Height Restrictions
Parking Garage 2.4m
Arrivals 4.5m
Departures 4.5m
Rates and Charges
Long Term Parking Rates
0 - 1/2 hour $3.00
Each additional 1/2 hour $3.00
Daily maximum (after 3 hours) $24.00
Weekly maximum (5 to 7 days) $120.00
Each additional day after 1 week $16.00
Short Term Parking Rates
0 - 1/2 hour $3.00
Each additional 1/2 hour $3.00
No daily maximum for Short-term parking Applicable taxes included, all prices in Canadian dollars Unattended Vehicles in NO PARKING areas will be ticketed and towed
AUTOPAY
An automated parking system whereby travellers can conveniently pay for parking at an AUTOPAY station before they exit the Terminal 1 and Terminal 3 garages.
Terminal 2 Garage
Quick Facts
- 3376 public parking spaces
- 21 total designated disabled parking spaces on levels 2 and 3
Height Restrictions
Parking Garage 2.0m
Arrivals 3.6m
Departures 4.2m
Rates and Charges
0 - 1/2 hour $3.00
Each additional 1/2 hour $3.00
Daily maximum (after 3 hours) $24.00
Weekly maximum (5 to 7 days) $120.00
Each additional day after 1 week $16.00
Applicable taxes included, all prices in Canadian dollars Unattended Vehicles in NO PARKING areas will be ticketed and towed
Terminal 3 Garage
Quick Facts
- 3446 public parking spaces
- 39 total designated disabled parking spaces on levels 2-5
Height Restrictions
Parking Garage 2.0m
Arrivals 4.5m
Departures 4.5m
Rates and Charges
0 - 1/2 hour $3.00
Each additional 1/2 hour $3.00
Daily maximum (after 3 hours) $24.00
Weekly maximum (5 to 7 days) $120.00
Each additional day after 1 week $16.00
Applicable taxes included, all prices in Canadian dollars Unattended Vehicles in NO PARKING areas will be ticketed and towed
AUTOPAY
An automated parking system whereby travellers can conveniently pay for parking at an AUTOPAY station before they exit the Terminal 1 and Terminal 3 garages.
Reduced Rate Lot
GTAA Reduced Rate Parking Now 20% Off
For discounted parking please proceed to the GTAA Reduced Rate Lot conveniently located at 6135 Airport Road across from Terminal 3.
The Reduced Rate Parking Area provides dedicated handicap parking spaces near the exit booth. The Airport LINK Train System is operational, shuttling travellers between the Reduced Rate Lot, Terminal 3 and Terminal 1. The system is free, runs 24 hours a day, seven days a week and is wheelchair accessible. For shuttle service to Terminal 2 a free 24-hour, wheelchair accessible bus will be running until early 2007 when Terminal 2 will be demolished.
For further savings please print and utilize the Save Now-Parking Voucher. For information please call (416) 776-5158.
Rates and Charges
Each 1/2 hour $2.50
Daily maximum $14.00
Weekly maximum $65.00
Applicable taxes included, all prices in Canadian dollars Unattended Vehicles in NO PARKING areas will be ticketed and towed
Valet Parking
Toronto Pearson now offers curbside valet service at Terminal 1. Follow Valet Parking signage to the Terminal 1 departures curb at post 1 where a Valet attendant will greet you curbside and park your vehicle in the safety of the Terminal 1 indoor parking garage.
On your return to Toronto Pearson, please proceed to the Customer Service lobby on Level 5 of the Terminal 1 parking garage to pick up your vehicle. Access to the Customer Service lobby is available by using the West Pedestrian Bridge located on Level 2 between Arrivals and Departures at Terminal 1.
Rate: $20 CAD premium above Long Term rates
(CDN or US funds) debit or any major credit card accepted.
If your travel plans change or you have questions regarding this service please call our customer service staff line: (416) 776-6842.
This service is available from 4:30 am to 10:30 pm. Accomodations will be made for those requiring service outside of the core hours provided you have pre-registered using the Valet pre-registration form.
photo of Link bus As of July 06, 2006 the GTAA will open their new Airport LINK Train System to travelers. The new service will
operate between Terminal 1, Terminal 3 and the Reduced Rate Parking Lot at Viscount Station. The LINK will be free of charge, run 24 hours a day, seven days a week and is wheelchair accessible.
Inter-Terminal Shuttle Bus Service
In addition to the LINK train, a GTAA courtesy Shuttle Bus Service will remain in place until early 2007, providing transportation between Terminal 2-Terminal 3 and Terminal 1-Terminal 2. The Shuttle Bus will be available curbside on the departures level of Terminals 2 and 3 and on the arrivals level of Terminal 1. Shuttle buses are free and wheelchair accessible.
Routing and Frequency of Buses and Train System
Terminal Mode Frequency Location
1 Train 3.5 min Peak hours 7 min Non-Peak hours West Pedestrian Bridge
3 Train 3.5 min Peak hours 7 min Non-Peak hours Pedestrian Bridge on Departures level
Reduced Rate Lot Train 3.5 min Peak hours 7 min Non-Peak hours Viscount Station 6135 Airport Road (btwn Hwy 409 and American Dr.)
T2-T3 & T1-T2 (Direct) Bus 6:00am-10:00pm every 10 min T2 departures posts 17 & 33; T3 departures post 13 & 35; T1 arrivals post C1
1, 2, 3 (loop) Bus Midnight-6:00am every 15 min 6:00am-Midnight every 10 min Same as above
From Reduced Rate Lot The Airport LINK Train System is operational, shuttling travellers between the Reduced Rate Lot, Terminal 3 and Terminal 1. The system is free, runs 24 hours a day, seven days a week and is wheelchair accessible. For shuttle service to Terminal 2 a free 24-hour, wheelchair accessible bus will be running until early 2007 when Terminal 2 will be demolished.
There are a variety of car rental agencies located at Pearson Airport. Customers may pick up and return their rental cars on the first and/or the basement level of Terminal 1 parking garage, and/or on the ground level of the parking garages in Terminal 2 and Terminal 3. For further information or reservations please contact the car rental agencies directly.
Off-airport car rentals are also available. While these agencies do not have counters located in the airport, their courtesy vans take customers to their offices outside the airport. Customers must pre-arrange for pickup. Please contact the car rental agencies for more information.
On the front-line of customer service, Passenger Information Representatives (PIR) are the most prominent and recognizable part of the GTAA’s extensive customer service initiative. PIRs are responsible for ensuring that every passenger and visitor to Toronto Pearson International Airport has an enjoyable and memorable experience.
Considered a "one-stop shop" for airport information, the fully mobile PIRs are responsible for providing passengers and visitors information on airport facilities and concessions, airline operations, ground transportation, tourism, interpretation of the Flight Information screens, government agencies and police forces available at the airport. They are also responsible for crowd control, terminal service monitoring and terminal staff assistance. As the first-response to terminal issues, PIRs provide emergency management and monitor the terminal for anything that could be hazardous or an inconvenience for users of the airport.
As highly-trained customer service personnel, each PIR is fluent in a least three languages including French and English and can assist with many translation needs. They are knowledgeable and experienced in airport operations, terminal layouts, airlines, airport tenants and agencies, government agencies and airport terminal operations. They also have extensive experience and knowledge of the GTA to provide travel, transit and tourism information.
photo of ACAP representative Wearing bright blue uniforms and stationed in passenger traffic zones, passengers will be able to find a PIR at Toronto Pearson International Airport (on foot or at an Information Centre) 24 hours a day, seven days a week in the new Terminal 1, Terminal 2, Terminal 3 and the Infield Terminal (IFT).
If a passenger requires assistance and is unable to locate a PIR, courtesy phones situated throughout the terminals connect the passenger to the central PIR call centre. A PIR will either be able to answer the question on the telephone or be on their way to meet the passenger immediately.
Currently, the GTAA employs over 80 PIRs, a number expected to increase as the second phase of the Airport Development Program nears completion
Currently, PIRs can be found in:
Terminal 1: through-out terminal
Terminal 2: Departures level, Arrivals level, Baggage halls, Primary inspection line PIL, Gate area (secure area)
In Terminal 1 they can also be reached by accessing any Information Phones either associated with the Information Centres located on both the arrivals and departures level, or the Information Phones located throughout the Terminals.
Lost & Found
The GTAA provides a comprehensive and professional lost and found service to the traveling public and employees of the airport community. The service provides a means by which individuals can report lost property, and a procedure to record and store found property until it can be returned to its rightful owner.
This service extends to items lost or found at all GTAA Terminal Buildings, all GTAA contracted Buses, and the Airport LINK Train System.
Items left aboard an aircraft are the responsibility of that Air Carrier. If you have lost an item aboard an aircraft, you must contact the Air Carrier directly.
In each terminal at Toronto Pearson, there are a number of restaurants, retail shops and services to provide travelers with an enjoyable and comfortable airport experience. From small sandwich carts to sit down cafés, and newsstands to duty free stores, visitors are sure to find whatever they are looking for.
Location: Departures Level, International/Domestic, Pier C
Tel: (905) 676-8276
Location: Departures Level, International/Domestic, Pier B
Tel: (905) 676-0303
Location: Departures Level, Post-Security, Pier A, Satellite
Tel: (905) 676-9834
Location: International Departures, Hammerhead C
Tel: (905) 676-8378
Location: International Departures, Hammerhead C
Money: There is a Bank in the Arrivals level of terminal 2. Bureaux de Change and ATMs are located in terminals 1 and 2.
Religion: There are multi-denominational chapels in the airport.
More Services: Telephones and Internet access is located throughout the airport. There is a counseling service for passengers and medical emergency clinics. Baby change facilities as well as a nursery is available. The Airport provided free boosts for those cars that just won't start when the weather is so cold.
Eating & Drinking: Choose from Hogtown Bar & Grill, Casey's Molson's Pub, Kensington Marketplace, Second Cup, BelAire Cafe, Pumpernickels, Ritazza Cafe, Yogen Fruz, Baroli, and Mosaics Cafe among the numerous eating and drinking venues.
Shopping: Numerous shops offering a wide range of goods are available throughout the airport, offering Fashionwear, confectionery, gifts, flowers and much more. You can visit The Great Canadian Bookstore, Paradise Shops, Official Sports, Front Page, Bienvenue Gifts and News, Relay and Time
Phone: (905) 672-7000 · Contact Us · Announcements
Meetings & Events
Tasteful, modern and fresh, our meeting facilities feature climate control setting, comfortable seating, windows and state of the art audiovisual technology. Convenient business services ensure you never miss a beat while away from the office. We are committed to service excellence.
Number of Guest Rooms: 474
Number of Meeting Rooms: 31
Largest Meeting Space: Alpine Room 2632 sq. ft. (244 sq.m)
Starwood Meetings & Events Features
From intimate events to corporate functions, we provide the tools you need to plan the perfect gathering.
Starwood Meetings in a Moment - Book day meetings, up to 50 attendees, online now. Choose your meeting room, as well as food, beverage, and audio/visual options. No waiting or RFPs required. StarMeeting Concierge - The StarMeeting Concierge will be available during every stage of your event and will be fully empowered to solve any problems that arise.
Our Features
Meeting and Event Facilities High Speed Internet Access in All Meeting/Event Facilities (Charge) Audio Visual Equipment
For information about airport accessibility, contact Terminal Information Services at (416) 247-7678 for Terminals 1 and 2, and (416) 776-5100 for Terminal 3.
It is important to notify your air carrier or travel agent when making a flight reservation to request special assistance or for accessibility information (i.e. use of wheelchair, escort service, inside terminal passenger transport, support in checking in, boarding and arriving at destination etc.). Click here for a listing of airlines that serve Toronto Pearson International Airport.
With the opening of the new Terminal 1 the GTAA will be introducing a new program, the Airport Customer Assistance Program (ACAP), to meet the needs of passengers requiring assistance.
Surreys are available to assist passengers with disabilities as well as others who require assistance. The purpose of the program is to ensure that each customer passing through Toronto Pearson International Airport has a pleasant and memorable experience.
Special Assistance
The GTAA implemented the Airport Customer Assistance Program (ACAP) to provide point-to-point transportation and assistance for persons with disabilities.
Our service provides wheelchair and attendant assistance throughout Terminals 1, 2, and 3. Electric vehicle routes are established and are available to all passengers requiring assistance beyond the security screening check-points.
In Terminals 1, 2, and 3 the extent of this service includes curb and parking garage wheelchair services for all passengers with special needs.
In working with the airline community, the GTAA’s goal is to provide seamless services from the parking garage to the seat of the aircraft. Passengers transferring to the Infield Terminal or groundside on the inter-terminal bus can have assisted wheelchair services available at no cost.
For further convenience, our dispatcher can be contacted at (416) 776-2227 for pre-arranged service or your can pre-arrange your assistance "on-line" at ACAP@ gtaa.com.
Fill out our request form and an agent will be in touch with you shortly to confirm your request.
TRANSPORT: Prearranged Special Needs
The Greater Toronto Airports Authority (GTAA) provides an area for staging of all outside taxis, limousines and individuals picking up passengers confined to a wheelchair or other mobility equipment. This is a complementary service. All drivers picking up passengers with special needs are asked to abide by the following procedures:
Proceed to the "Pre-Arranged & Charter Bus" Holding Area, located at 6288 Silverdart Drive. see map Park your vehicle and proceed into the registration office. Complete the registration form. Provide the completed registration form to the dispatcher who will issue you with a curb permit. Remain with your vehicle until the dispatcher announces your name, permit number and the location to pickup your passenger over the public address system located in the holding area. Should you have any questions or concerns, return to the registration office and speak to a dispatcher.
Arriving passengers are to proceed to the Pre-Arranged post on the Arrivals Level of all terminals. There a Pre-Arranged Attendant will ask for your name and the name of the driver picking you up. The curbside dispatcher will contact the dispatch office and request that your vehicle be dispatched to the terminal.
Designated disabled parking spaces are available in all terminal garages and parking lots. Parking at the terminal curbs is prohibited. Drop offs and pick ups are allowed; however do not leave your vehicle unattended at any time. Your vehicle will be subject to towing.
Terminal 1 has designated disabled parking spaces on:
Level 2 - 11 spaces
Level 3 - 11 spaces
Level 4 - 17 spaces
Level 5 - 19 spaces
Level 6 - 13 spaces
Level 7 - 12 spaces
Terminal 2 has 12 designated disabled parking spaces on level 2 and level 3 has 8 spaces all located near the pedestrian bridge.
Terminal 3 has designated disabled parking spaces on:
Level 2 - 19 spaces near the elevator lobby
Level 3 - 9 spaces near the elevator lobby
Level 4 - 4 spaces near the elevator lobby
Level 5 - 7 spaces near the hotel entrance
Reduced Rate Parking:
The Reduced Rate Parking Area (Viscount Station) offers over 2,400 discounted parking spaces which include 9 designated disabled parking spaces. The lot is located at 6135 Airport Road (between Hwy 409 and American Drive, across from Terminal 3). As of July 06, 2006, the GTAA will introduce the Airport LINK Train System. This system provides free 24-hour, wheelchair accessible, service running between the Reduced Rate Parking Area (Viscount Station), Terminal 3 and Terminal 1. For shuttle service to Terminal 2 a free 24-hour, wheelchair accessible bus will be running until early 2007 when Terminal 2 is demolished.
Phone: (905) 672-7000 · Contact Us · Announcements
Sheraton Gateway Hotel in Toronto International Airport is the only hotel located in Toronto’s Pearson International Airport. A covered, climate-controlled skywalk connects the hotel to Terminal 3 and our new Automated People Mover connects the hotel to Terminal 1.
There’s no need to spend time waiting in line at the airport. Our new check-in kiosks allow you to check-in for flights and print your boarding pass right from the hotel lobby. You can even use our convenient kiosks to check in and out of your hotel room. Departure and arrival screens located in the lobby will ensure you’re always on time.
Feel close to the things that matter most. Enjoy a comfortable stay from the moment you set foot in the hotel. Our warm and friendly staff will ensure you feel right at home. Relax and unwind from the stresses of travel in one of our recently renovated guest rooms, complete with our famous Sheraton Sweet Sleeper(SM) Beds or take a dip in our indoor heated pool. Our fully-equipped business centre will ensure you stay connected.
After a busy day of traveling and meetings, relax with a selection from our full spa menu. Enjoy a little you-time with a full or half-day package, including massage therapy, body treatments, hair styling, or facial treatments in a calming atmosphere.
The next time you’re in Toronto, experience how comfortable and convenient travel can be. You don’t just stay at Sheraton Gateway Hotel in Toronto International Airport, you belong.
The Best Western Toronto Airport Carlingview Hotel & Conference Centre (tel: (416) 637 7000; website: www.bestwestern.com )
-located on Airport grounds
OTHER CLOSE TO AIRPORT HOTELS:
Quality Hotel & Suites Toronto Airport East (tel: 416 240 9090), Toronto Airport Marriott (tel: 416 674 9400), Hilton Toronto Airport (tel: 905 677 9900) and the Radisson Suites Toronto Airport (tel: 416 242 7400).
All above hottels provide FREE shuttle service from/to airport.
All Rights Reserved.