Hong Kong International Airport (HKG) is the main airport in Hong Kong. It is commonnly known also as Chek Lap Kok Airport because it was built on the island of Chek Lap Kok by land reclamation.
It is an important regional trans-shipment centre, passenger hub and gateway for destinations in Mainland China and the rest of Asia.
The airport operates one of the world's largest passenger terminal buildings and operates twenty-four hours a day. It is the fifth busiest airport in the world; it sees an average of 800 aircraft take-offs and landings every day.
It is the primary hub for Cathay Pacific, Dragonair, Hong Kong Express Airways, Hong Kong Airlines, Air Hong Kong (cargo) and Asia Jet (private).
The airport covers 12.48km² of reclaimed land between the two islands of Chek Lap Kok and Lam Chau.
Skytrax, an independent air transport research organization, has ranked HKIA the top airport for eight consecutive years.
A new transportation corridor stretches 21 mi (34km) from Hong Kong Island to the site of the airport, incorporating a high-speed rail system, two tunnels, two bridges and a six-lane expressway.
From Hong Kong Island, follow road signs to Western Harbour Tunnel. From the tunnel, drive along the West Kowloon Expressway and follow airport road signs and cross the Tsing Ma Bridge to the airport island. Then continue along North Lantau Highway to reach the airport.
Airport Express is a dedicated airport railway providing fast and reliable service to the passengers. The operating hours are 0550 to 0115 daily. (last train departs from Airport and Hong Kong Stations at 0048 hour) Trains run at 12-minute intervals. The journey time between Airport and downtown is about 24 minutes.
Passenger can take MTR (Airport Express Line) from Airport to Tsing Yi Station and interchange MTR (Tung Chung Line) to Sunny Bay Station to take the Disneyland Resort Line to gain access to Hong Kong Disneyland.
Free services of In-town Check-in* and scheduled shuttle bus are available at Hong Kong and Kowloon stations for Airport Express passengers. Passengers can check-in and collect their boarding passes from one day in advance up to 90 minutes before take-off. They can take the shuttle bus to and from major hotels plus key transport interchanges at these stations. Furthermore, free porter service is available at all Airport Express stations to help carry Airport Express passengers' luggage.
Free Airport Express Shuttle Bus Service
Scheduled shuttle bus leaves Hong Kong and Kowloon stations everyday. It takes Airport Express passengers to and from major hotels plus key transport interchanges. All intending bus passengers will be asked to provide proof of eligibility before boarding. Accepted documentation includes Airport Express ticket (Single Journey, Same Day Return, Round Trip, Airport Express Tourist Octopus Card), airline ticket / boarding pass, Airport Staff Octopus Card, AsiaWorld-Expo entry pass or event ticket.
Bus Services:
Routes Destination Operating Hours Fare (HK$) Service provider Remarks
"A" Routes - Airbus Services
A10 Ap Lei Chau Est. 0650 - 0020 48 Citybus
A11 North Point Ferry Pier 0610 - 0100 40 Citybus
A12 Siu Sai Wan (Island Resort) 0600 - 0010 45 Citybus
A21 Hung Hom KCR Station 0600 - 2400 33 Citybus
A22 Lam Tin MTR Station 0600 - 0050 39 Citybus
A31 Tsuen Wan (Discovery Park) 0600 - 2400 17 Long Win
A33 Tuen Mun (Fu Tai) 1730 / 1830 / 1930 * 25 Long Win *3 departures daily
A41 Sha Tin (Yu Chui Court) 0600 - 2400 20 Long Win
A41P Ma On Shan (Yiu On) 0705 - 2400 25 Long Win
A43 Fanling (Luen Wo Hui) 0700 - 2400 28 Long Win
A35 Mui Wo 0630 - 0025 14/23 * New Lantao *(Mon-Sat) 14,
(Sun & PH) 23
"E" Routes - External Bus Services
E11 Tin Hau MTR Station 0520 - 2400 21 Citybus
E21 Tai Kok Tsui (Island Harbourview) 0530 - 2400 14 * Citybus *Short-distance section fare to Cargo Area is $4.
E22 Lam Tin (North) 0530 - 2400 18 Citybus
E22A Tsueng Kwan O (Po Lam) 0700 - 2350 24 Citybus
E22B Tsueng Kwan O (Po Lam) 1745 / 1815 * 24 Citybus *2 departures daily
S52P Tung Chung Yat Tung (via MTR Station) to Asia Airfreight Terminal * 0716 - 0856 ** 3 Citybus *Circular
N/A on Sun & PH
S56 Tung Chung New Development Ferry Pier (via Tung Chung North) to Passenger Terminal * 0600 - 2320 3.5 Citybus *Circular
S64 Tung Chung Yat Tung (via MTR Station) to Passenger Terminal * 0525 - 2400 3.5 ** Long Win *Circular
Short-distance fare from CX City to Yat Tung Estate is $3.
S64P Tung Chung MTR Station (via Tung Chung New Development Ferry Pier) to Cargo & Catering Area * 0555 - 2315 3.5 ** Long Win *Circular
Short-distance fare from CX City to Yat Tung Estate is $3.
"R" Routes
R8 Lantau Link Toll Plaza (via Inspiration LakeЁ^ to Hong Kong Disneyland * 0600 - 2400 7 Citybus / Long Win *Circular
Passenger can take any A or E routes to the Lantau Link Toll Plaza and interchange for Route R8 to Hong Kong Disneyland.
"DB" Routes - Discovery Bay Airbus Services
DB02R Discovery Bay to Passenger Terminal 24 hours 28 DB Transit
Taxis:
Taxi stands are located on the north side of the Ground Transportation Centre (the left-hand ramp if you are leaving from the Arrivals Hall). Separate aisles are designated for different taxis:
Urban taxis (red) serve all destinations throughout Hong Kong including the airport except Tung Chung Road and roads in south Lantau. New Territories taxis (green) serve only the New Territories and specified roads on Lantau and the airport for access to/from the Ground Transportation Centre. Lantau taxis (blue) serve all destinations in Lantau and the airport.
Taxi passengers using the Lantau Link are required to pay an additional toll fare of HK$30 irrespective of the direction of travel, and additional fares are also charged for using toll tunnels. Taxi access to Discovery Bay is not allowed.
Taxi Fare (Approx. fare)
Destination Taxi fare (HK$)
(inclusive of bridge/tunnel toll where applicable)
Urban (red) New Territories (green) Lantau (blue)
Hong Kong Island
Central (City Hall) 340 - -
Causeway Bay (Sogo) 340 - -
Aberdeen (Aberdeen Centre) 380 - -
Kowloon
Tsim Sha Tsui (Star Ferry) 270 - -
Kwun Tong (MTR Station) 320 - -
New Territories
Shatin (Shatin New Town Plaza) 300 - -
Tsuen Wan (MTR Station) 235 200 -
Yuen Long (Yuen Long Centre) 300 270 -
Sai Kung Pier 370 355 -
Sheung Shui 380 320 -
Lantau
Tung Chung 40 - 30
Mui Wo (Ferry Pier) - - 130
Hong Kong Disneyland 120 100 100
AsiaWorld-Expo 15 - 12
Limousine Services
Limousine Service counters are found at the Arrivals Hall and the Limousine Lounge.
Service Provider // Location // Telephone // Fax
Intercontinental Hire Car Ltd. // Arrivals Hall Counter A01, B01 // 2261 2155/2261 2188 // 2261 2020
Parklane Limousine Service Ltd. // Arrivals Hall Counter A16, B16 // 2261 0303/2261 0728 // 2261 0298
Rehabus:
The Hong Kong Society for Rehabilitation Accessible Transport and Travel Services for People with Mobility Difficulties
Mission
The Hong Kong Society for Rehabilitation was founded in 1959. Our mission is to play a proactive and pioneering role in building a caring and equal society for people with and without disability through the provision of quality rehabilitation services and advocacy for equal opportunities for people with disabilities to participate in society.
To enable people with disability and the elderly to have easy access to schools, workplaces, hospitals and clinics as well as sight-seeing spots, the Hong Kong Society for Rehabilitation has established ЁЇRehabusЁЈ (1978), ЁЇEasy-Access Transport Service LtdЁЈ (2001), and ЁЇEasy-Access Travel Ltd.ЁЈ (2003). The aim is to provide accessible transportation and travel to those who find it impossible or difficult to use public means.
Scope of Services
Rehabus has a fleet of over 90 vehicles of different model types with 12 to 30 seaters and special seating arrangements for wheelchair users. Rehabus is equipped with hydraulic tail lift, safety seat belt, wheelchair restraint system and handrails to ensure a safe and comfortable ride for its passengers. It obtained the ISO9001:2000 Quality Management Certificate in 2003.
Rehabus's mode of operations includes Dial-a-ride Service, Scheduled Route Service, Pooled Dial-a-ride Service and Feeder Service. These services can be booked through advance orders.
Overseas Visitors
Visitors from overseas (non Hong Kong residents) with mobility problems who need our transportation and travel services, e.g. traveling between the airport and hotel, and sightseeing, can book our accessible bus services in advance.
Contact:
Service Hotline Tel. No. [local toll-free]
~for Hong Kong residents: (852) 2817 8154
~for overseas visitors: (852) 8100 8655
Office Hours (Hong Kong local time): 0900 - 1700
After Office Hours: Calls will be re-directed to Paging Service Centre. Please leave your contact number and enquiry.
Hong Kong International Airport offers over 2,400 public parking spaces. Those are the three car parks including Car Park 1 (short-term), Car Park 4 (short-term and long-term) and SkyCity Car Park (long-term). Please see below for car park locations directions.
Short Term Parking:
Open-air Car Park 1 is located the nearest to the Passenger Terminal which offers hourly, daily and monthly public parking.
Long Term Parking:
Over 1700-space Car Park 4 is the only multi-storey car park at the airport, which is most conveniently located and provides an air-conditioned route from car park to the Passenger Terminal. Hourly, daily and monthly parking is available for public.
Patrons may also choose our SkyCity Car Park which is another open-air car park located at Airport Expo Boulevard for temporarily long term parking.
Car Park 5 is temporary closed due to construction of SkyPlaza, Sorry for any inconvenience caused.
Effective from 16 January 2006, shuttle bus will stop by level 8 of Passenger Terminal (Zone 2), the new routing is as follows:
Car Park 1 > SkyCity Car Park > Level 8, Zone 2 (Drop-off only) > Car Park 1
Payment method
Cash and octopus card ?K?F?q?w???????J???? are accepted at all car parks, settlement can also be made by VISA card at Car Park 1 and 4.
Patrons can settle payment directly at car park exit by Octopus ( Please make sure there is sufficient value in your Octopus card )or VISA card ( Swipe your VISA card at car park exit if transaction amount is less than HK$500 ).
Dedicated to providing patrons with the highest standards of customer service and convenience, payment of parking charges can be made at Automatic Pay Stations located near the exits of the Arrival Halls on Level 5 as well as the shroff offices located near the car parks. Automatic Pay Stations are identifiable and easy to use.
Complimentary Parking and Jump Starts:
For the convenience of meeters and greeters, all short-term car parks provide 30-minute complimentary parking for any vehicle that stays there for 30 minutes or less. No more than one 30-minute complimentary parking would be granted to a vehicle that stays in any short-term car park for 30 minutes or less within any 3-hour period. For any vehicle that stays in a short-term car park for more than 30 minutes, that vehicle will be charged the full parking fee from the time of its entry to that car park.
We provide complimentary jump starts, tire inflation, or tire change assistance around the clock.
Special Needs Parking:
Special parking spaces are reserved for the disabled at Car Parks 1 and 4 with ramps and wheelchair access.
Car Park 1 HK$
Per Hour# $16
Daily Parking (24 hours)* $112
Monthly Parking^ $1,500
Car Park 4 (Multi-storey) HK$ Concessionary Fee** HK$
Per Hour # $20 $10
Daily Parking (24 hours)* $140 $70
Monthly Parking^ $1,800 $900
SkyCity Car Park (Long Term Parking , for private cars only) HK$
3 days Minimum ## $200
Thereafter Each Day or Part Thereof $70
Enquiry Hotlines:
All Car parks 2286 0165 / 2286 0163
Land Transport & Communications, Airport Authority 2183 8093
# Parking charge for part of hour is collected on hourly basis.
Daily Parking is charged when parking reaches a maximum of 7 hours for each 24-hour period. Any additional hour or part thereof after a 24-hour period will be charged at Hourly Parking rate.
^ Monthly parking tickets are available at Car Park 1 and 4 shroff offices and need to be purchased in advance.
## Or part of day.
We offer 50% discount off the listed parking fee for holders of the Disabled Person's Parking Permit issued by Transport Department of HKSAR using our Car Park 4 (Multi-storey).
An internal shuttle train runs between the east and west halls of the terminal building from the central concourse basement free of charge.
Automated People Mover
The Automated People Mover (APM), a driverless electric train, is located at basement level of the passenger terminal building. It travels the length of the 750-metre concourse between the East Hall and West Hall on a circular mode. At a speed of 62 km per hour, each APM carries 304 passengers in four cars. The APM operates every 1.5 minutes from 0600 to 2400 hours everyday. It transports passengers whose flights are located at the West Hall, Southwest and Northwest concourses.
Location Service Hour
Central Concourse Basement 0600 - 2400
Electric Vehicles
There are 12 electric vehicles that operate in the restricted area of the Arrivals and Departures Levels to carry passengers to aircraft gates. Provision of such service can be made at the discretion of airlines or alternatively at a fee to be made payable directly by passengers to the operator Worldwide Flight Services Holding S.A.
Location Telephone Service Hour
Level 6 Departures East Hall 2261 2727 0600 - 2400
Airport Authority staff will offer assistance as to the whereabouts of airport facilities. A variety of guide maps and other information is also available. The customer services centre located in the Arrivals Hall before the immigration counters provides service for transit and arriving passengers. Transfer passengers will be advised on the best ways to spend their time at HKIA and local tour package to maximize their stay in Hong Kong. Multi-media information booths (MMIB) are also installed at various places to offer interactive information on large-size screens which use video and touch screen map to help passengers.
Customer Services Centre
Location Telephone Service Hour
Non-restricted Check-in Hall 2181 8888 (Chinese Hotline) 0530 - 2400
Arrivals Hall before Immigration Counters 2181 0000 (English Hotline) 0530 - 24
Multi-media Information Booth
Location Service Hour
Level 7 Non-restricted Check-in Hall 24 Hours
Level 6 Departures East Hall (Restricted Area) 24 Hours
Level 6 Departures West Hall (Restricted Area) 24 Hours
Level 5 Arrivals Hall 24 Hours
Lost & Found
The Lost and Found Office, operated by Worldwide Flight Services Holding S.A., is located at Landside Level 6, Room 6T056, and is opened daily from 0800 to 2300 hours. The Office provides lost property registration, storage, enquiry, and retrieval services. Enquirers may contact the Office in person, or via e-mail, fax, and telephone. For items left onboard aircraft, enquirers may also elect to contact their respective airlines?? lost and found offices.
Baggage: A safe and secure left luggage service, including short-term storage facilities, is available inside the Arrivals Hall of the airport.
Money: There is a full service bank; several bureaux de change counters and ATMs located throughout the terminal at the airport.
Religion: A non-denominational prayer room is located in the check-in hall and is open 24 hours a day.
Showers: The Plaza Shower and Relaxation Lounge is located on level 7 of the west hall, it is open 24 hours and provides shower rooms; semi-private napping rooms; and a mini salon.
More Services: A post office is located in the Departures hall; wireless Internet is available airside in the terminal; a medical centre on level 6; a pharmacy; an Oriental Massage Centre; children�s play areas are located near gates 22 and 36; and nursery rooms are located at various points throughout the terminal.
Eating & Drinking: There are a wide range of shops including gift shops; duty-free shops; and news agents are available in the airport. There is also a 24 hour convenience shop located in the Arrivals hall. A pre-order and pick-up service for duty-free products is available by prior arrangement.
Shopping: There are over 150 food and drink outlets, including an Irish pub; restaurants; bars; and cafes in the Arrivals hall. They serve a wide range of Eastern and Western products, catering to all needs and tastes.
Plaza Hair & Beauty Salon
The salon provides clients with a wide choice of hair treatments. Other services include shampoo and blow-dry, haircut, color, perm, manicure, and facials. Seated massage is available at the salon the designated area near Gate 15.
Level 6 Departures North Concourse 2261 2666 2261 2600 0800-2300
e-Message Board Service
Wanna post a message to your friend or beloved one who has arrived at the airport and is on the way to meet you at the Arrivals Hall. e-Message Board service is exactly what you need.
What is e-Message Board Service?
e-Message Board is the service which allows you to leave a text message on some units of display devices at the airport not only to facilitate communication between meeters and greeters, but also express your warm welcome to your guests.
How to use?
Select the pre-defined text message, display duration and time on the e-Message Board kiosks and settle payment with your Octopus Card. In less than 1 minute, your selected text message will be displayed at over 29 units of e-Message display devices located at various location in the restricted area of the Arrivals Level.
Location Telephone Service Hour Payment Method
L5 Arrival Hall A & B 2181 8888 0600-2400 Octopus Card Only
L7 Customer Service Centre 2181 8888 0600-2400 Cash Only
Cultural Display
Artworks of local renowned artists are on display along the central walkway (from Gate 20 to 36) at the passenger terminal. Artworks include wood and metal sculptures, pottery and stone-wares by prominent local sculptors and ceramicists.
Location
Level 6 Departures Hall
Plasma Television
For information-maniacs, it is all so important to be kept connected with the world. The well-located plasma televisions will certainly be your good companion during your stay in the terminal. With them, the latest big events in the world are at your fingertips. And they are free of charge.
Location Service Hour
Level 6 Departures Hall 24 hours daily
Resting Area
Located near Gates 21, 34, 41 and 61, the nicely decorated resting areas provide comfortably reclined couches for travellers.
Location
Level 6 Departures Hall
Airport Medical Centre
The Airport Medical Centre, operated by Raffles Medical Group, is located at Landside Level 6, Room 6T009. The Medical Centre opens daily from 0700 to 2400 hours and provides a comprehensive range of health care services including standard clinic consultations, X-ray / laboratory services, first aid/emergency services, and stretcher services. For a full list of medical services provided and corresponding fees, or for other enquiries and appointments, please contact the Centre at 2261 2626.
Please refer to the information in Hong Kong Skymart website ( http://www.hongkongairport.com/eng/skymart_v2/shopping/health_wats.htm ).
HKIA Takes The Internet To New Heights
Now the real world is never far away.
Time flies at HKIA--and there's good reason. Business travellers access the Internet, leisure passengers surf the worldwide web and everyone enjoys the convenience of Internet Access, Multi-media payphones and PowerPhones. You'll find these facilities located in most of the airside public areas of the passenger terminal.
Free Internet Access
Two multimedia lounges and a novel Cyber Zone are conveniently located near Gate 20, 21 and 61 for your easy access to the Internet.
Wireless Broadband Services
Passengers who have their own laptops equipped with PC-LAN cards can access the Internet from almost anywhere airside in the passenger terminal. This service employs the very latest technology developed by Pacific Century Cyber Works (PCCW). Charges based on time apply, but business travellers in particular will find the time well spent.
PowerPhone Connections
Passengers can check and send their email, as well as access the internet on 170 PowerPhones conveniently located at the Passenger Terminal Building and Ground Transportation Centre. Travellers with laptops can also connect with the internet by plugging into a data jack on selected PowerPhones. Normal phone charges apply and these are itemised on each phone.
PCCW (Wireless broadband Internet Services) 2888 0088 / 2261 2478
Children Play Area
Located between Gates 23 and 25, the colourful children play area provides our young travelers with moments of fun during their stay at HKIA.
Location
Level 6 Departures Hall
Children's TV Lounge
Young passengers may watch cartoons and fun shows while waiting for their departure flights at four ChildrenЁІs TV Lounges. Different games are also available at the lounges near Gates 1, 15, 41 and 60.
Location
Level 6 Departures Hall
Nursing Room
It makes a pleasant change when tiny tots freshen up in the airportЁІs well appointed nursery rooms. Everything a junior jet setter needs is within easy reach. Altogether 19 nursery rooms, equipped with changing and feeding facilities, are located at various locations (with most of them available next to the toilet) of the passenger terminal.
Location Service Hour
Total: 19 24 hours daily
Meeting Point
The Meeting Point is a clearly marked area to meet and greet passengers upon arrival. It is located at the centre of the Arrivals Hall. Placed near to the meeting point at the lobby in front of the Airport Express Line station is a colorful sculpture given by the Chongqing City to Hong Kong SAR Government to celebrate the reunification of the territory with its motherland.
Money Exchange, Bank Service, ATM:
Bank of America (ATM)
Automated teller machines to provide immediate banking services.
Departures East Hall (Level 6)
00:00 - 24:00
Bank of China (Hong Kong)
Automated teller machines to provide immediate banking services.
A total of 147 dedicated Airport Authority 24-hour Help Phones are located throughout the terminal, including the four entrances along the departures kerb.
Public Phones
Public pay telephones, courtesy phones and phone card vending machines are located throughout the Passenger Terminal. Besides using regular telephone utilities, passengers can also check and send their email, as well as access the internet on 170 PowerPhones conveniently located at the Passenger Terminal Building and Ground Transportation Centre. Travellers with laptops can also connect with the internet by plugging into a data jack on selected PowerPhones. Normal phone charges apply and these are itemised on each phone.
Max Sight Photo
Automatic machine to cater for urgent needs of photos.
Departures Check-in Hall (Level 7)
00:00 - 24:00
2881 1780
support@ maxsight.net
Hong Kong Shoe Shine
2 kiosks for travellers to enjoy the old fashioned pleasure of a professional shine. Professional shoe shiners will recommend one of three services from standard, executive to imperial shine.
You can report a crime as well as ask for police aid here. It is located in the Check-in Hall. Airport police officers are specially chosen for their courteous and helpful attitude. They are also amenable to helping people and at ease when communicating with foreigners.
For non-urgent reports, one can contact the police by calling 2106 7084 or sending a fax to 2769 4805.
Level 5 Arrival Hall 2182 1604 2186 8003 0730-2300
Post Office
For those who rush to airport but have a lot of utility payments to make by mail, the airport post office gives them peace of mind. It is conveniently located in the Check-in Hall. All correspondences or parcels disposed in the specially assigned box will be stamped with an aeroplane motive. There are two other post boxes in the Level 6 Departtures East Hall (Opposite to Disneystore) and Level 6 Departures West Hall(near Gate 41)
Check-in Hall 2182 1620 2261 2958 0900-2030(Mon - Sat), 0900-1400 (Sun), Public Holiday Closed
A Place of Peace Amid Airport Bustle
Within the vastness of the terminal building, where everything is on a large scale, there is a smaller, more intimate place where one can seek peace. Opens from 0600 to 2400 hours daily, the Prayer Room is located for ease of access in the public area in the Check-in Hall. It is designed to accommodate all faiths, and with this in mind, the room does not contain religious symbols although it has a foot wash and a font. The room is appropriately decorated to create the right setting for contemplation and prayer. For enquiry, please write an email to paulgomi@ netvigator.com
Location Telephone Service Hour
Check-in Hall 2182 2024 0600-2400
Plaza Shower & Relaxation Lounge
After flying a long and tiring flight, you will find the Plaza Shower and Relaxation lounge a lovely place to freshen yourself up. Occupying an area of 2,000 sq. ft., the lounge consists of eight shower rooms, two hair blow-dry rooms, and nine semi-private rooms for napping. The lounge is located at the Level 7 Departures West Hall, near Gate 60. Enjoy the facilities and relax before your next journey.
Level 7 Departures West Hall 2261 2068 2261 2166 24 hours daily
Plaza Pay-in Lounge
Airport Lounge accesses open to all. For a fee of HK$250, you can refresh & relax in comfort before boarding your departing flight or during transit. Enjoy unlimited facilities inclusive of hot showers, all day food & beverage buffet, internet and Email, CNN area, magazines and newspaper, and massage chairs and seated massage. The Plaza Pay-in Lounge has three facilities located at the Departures West Hall, level 6 & 7 and the Departures East Hall, level 6.
Level 7 Departures West Hall (Near Gate 40) 2261 2622 0600 - 2400
Level 6 Departures East Hall (Near Gate 15) 2261 2668 0600 - 0100
Level 6 Departures West Hall (Near Gate 35) 2261 2612 24 hours daily
Well-ventilated Smoking Lounges
Smoking in the HKIA passenger terminal is prohibited by the Smoking (Public Health) Ordinance and AA by-laws. However, smokers have their own lounges where they can while away time in the company of fellow habitu. There are altogether 12 lounges, seven on boarding level and five on arrivals level, in various locations. All are comfortably furnished, air-conditioned and have air-fresheners/ionisers for extra comfort. Two are specially equipped with an advanced ventilation system and comfortable sofas. The ventilation system assures smokers a quality environment and stops musty air from leaking into the passenger terminal.
Visitor Services and Facilities provided by Hong Kong Tourism Board
Upon arrival in Hong Kong International Airport, visitors can obtain comprehensive information on Hong Kong from various facilities at different locations of the arrival areas.
Numerous literature stands displaying a wide variety of information, some with television monitors showing Hong Kong videos.
There are 3 Visitor Information counters in the airport. One of them is located at transfer area, the other two are located at Buffer Halls. At each counter, visitors can obtain tourist brochures, and acquire information through i CyberLink (access to HKTB Web site) and visitor hotline. All self-help visitor facilities are available 24 hours.
Visitors are welcome to visit our two HKTB Visitor Information & Service Centres at Tsim Sha Tsui/Central, or access information through:
In Departures Check in hall il located the PCCW Business Centre. It provides fax facilities and mobile phone rent. Conference rooms are avalible to rent in Plaza Premium louge in west hall (tel: 2261 2622) and in east hall (tel: 2261 2668). Regal Airport hotel also provides conference facilities (tel: 2286 8888).
Hong Kong International Airport offers convenient access for people with disabilities.
Transport Links
Ramps and lifts link the passenger terminal directly with the Ground Transportation Centre.
The airport has two outdoor car parks (Car Parks 1 and 5) at ground level and a multi-storey car park (Car Park 4). Car Parks 1 and 4 have reserved spaces for the disabled, located conveniently next to lifts.
Passenger Terminals
No level changes in Arrivals Level and only one in Departures Level.
Designated drop-off area for the disabled at the departures kerb with access for wheelchair users.
Ramps, lifts and escalators provide easy access to all public levels.
Free wheelchairs are provided by airlines or their handling agents and can be taken right to aircraft doors.
The Automated People Mover (APM), a shuttle train inside the terminal, can accommodate wheelchairs.
There are 12 electric vehicles that operate in the restricted area of the Arrivals and Departures Levels to carry passengers to aircraft gates. Provision of such service can be made at the discretion of airlines or alternatively at a fee to be made payable directly by passengers to the operator Worldwide Flight Services Holding S.A.
Escalators and walkways in the public area of the passenger terminal have audio warning signals for the visually impaired.
An air-conditioned walkway leads from the Arrivals Hall to the Regal Airport Hotel and multi-storey car park.
Customer Services Centre accommodate to wheelchair users.
All passenger lifts are suitable for wheelchairs, and are equipped with braille push buttons and acoustic signals.
Facilities for the disabled are clearly signposted and identified with the standard international symbol.
Restrooms for wheelchair users have extra-wide cubicles, grab bars and alarm buttons.
All public phones have adjustable volume. Conventional payphones with button operation for the convenience of the blind and Powerphone touch screen payphones with e-mail, fax and datajack for the hearing impaired are available in all public areas of the Arrivals and Departures Levels. There are also braille signs on payphones and courtesy phones.
Drinking fountains and public phones are at heights accessible to wheelchair users.
For the sight impaired, tactile guide paths lead from the departures kerb to the help phones installed at the main entrance of the passenger terminal; from both levels of the Airport Express station to the MTR Customer Services Centre; and from the station platform to the Information Counter on the Departures Level.
Induction loops installed in strategic places, such as waiting areas and lounges enable most hearing aides to pick up public announcements.
All automatic glass doors have horizontal yellow and white terminal pattern strips to make the doors more visible for the visually impaired.
To help the visually impaired ascend or descend staircases, yellow strips line the edge of each step for improved visibility.
Braille signs at toilet entrances help the blind identify a gents' or ladies' toilet.
Assistance
Passengers with special needs should notify their airlines ahead of their visit.
Dedicated Airport Authority 24-hour Help Phones are located throughout the terminal, including the four entrances along the departures kerb.
Porter Services is available from Departures kerbside and other disembarkment points to check-in and from Baggage Reclaim Hall, arrivals level to ground transport pick up points.
Airport provide FREE WiFi internet access in some locations within the airport have free wifi access. Also, there are 2 free internet cafes available on either side of the check-in area, Aisles A and K.
Pacific Century Cyber Works provide WiFi internet access through airport. (HK $40 per hour, HK $80 per hour)
Boingo provide WiFi internet access through British Airways/Qantas Lounge. ($0.12/min premium location charge)
BTOpenzone and iPass also provide WiFi access through airport.
United Airlines provide WiFi internet access through United Airlines Lounge, Northwest concourse level 7 - ask for a password.
Two counters are located at Arrivals Level in the Buffer Hall immediately after the Customs area to provide up-to-the-minute information on the location of hotels and room availability. Booking service is available at the counters.
hrc@ hkha.org (Reservation centers in the airport)
Location Telephone Fax Service Hour
Buffer Halls A & B 2383 8380 (Hall A)
2769 8822 (Hall B) 2362 2383 0600-2400
Regal Airport Hotel
Connected directly to the passenger terminal of Hong Kong International Airport by a covered walkway, the Regal Airport Hotel is a first-class international hotel providing superb accommodation with 1,103 rooms, state-of-the-art meeting and banquet facilities as well as delicate culinary delights. With the well-equipped gymnasium, sauna and steam bath facilities, beauty and massage services, indoor and outdoor swimming pools, the Topform Health Spa (3/F) allows the transit travellers to take a short rest and recharge themselves before their next flight.
HKIA Welcomes the Airbus A380 on its Inaugural Flight to Hong Kong
(HONG KONG, 18 November 2006) - Hong Kong International Airport (HKIA) today welcomed the Airbus A380 as it touched down for the first time in Hong Kong. The superjumbo, which is the world's largest passenger aircraft, landed at 1225 on a technical route proving flight from Toulouse, France.
At a ceremony to mark the aircraft's arrival, Dr David J Pang, Chief Executive Officer of Airport Authority Hong Kong, said, "We are delighted that HKIA was among 10 key airports of the world to participate in this phase of the A380's type certification. As an international aviation hub, HKIA is committed to meeting the needs of passengers, customers and business partners. Making our airport ready for the A380 is central to that commitment."
Airport Management Director Howard Eng added, "We have invested HK$100 million for the corresponding facility enhancement to ensure that HKIA meets the Civil Aviation Department's licensing requirements for the A380 and other Code F aircraft."
The improvements completed earlier this year included widening taxiways and upgrading parking stands. These changes enabled HKIA to obtain an aerodrome license for A380 operation in July.
While at HKIA, the superjumbo will go through a series of facility trials, including parking at airbridges, connecting to fixed ground power and receiving pre-conditioned air. Ramp Services, such as catering, line maintenance and aircraft refueling, will also be tested during the A380's overnight stay.
All Rights Reserved.