You may contact the Ground Transportation Information Counter at 1-800-AIR-2DEN or locally at 303-342-4059. Options include public transit, scheduled door-to-door shuttle van service, charter buses, limousines, rental cars, taxicabs, hotel courtesy shuttles and wheelchair services.
Travelers may also obtain ground transportation information at the Ground Transportation Information Counter located on Level 5 of Jeppesen Terminal, by calling 303-342-4059 or by email. Counter hours are 6:30 a.m. to 11 p.m. seven days a week.
TAXIS: Is avalible to all destinations.
LIMOUSINES: are avalible to all destinations.
BUSSES: SkyRide busses operate from in front of door 551, on level 5 terminal eastern side, on five different lines to hotels, businesses and central Denver.
# Oversized Vehicle Parking? available in Pikes Peak Shuttle lot.
# 24-Hour Shuttle Parking
Pikes Peak Shuttle Parking
o FREE shuttle buses run every 15 minutes and pick-up and drop-off at the shelters.
o Jeppesen Terminal pickup/dropoff locations:
+ Terminal West: Level 5 at Door 504 and 506, Island 5
+ Terminal East: Level 5 at Door 511 and 513, Island
Mt. Elbert Shuttle Parking
o Overflow lot only
o Prepay
o FREE shuttle buses run every 15 minutes and pick-up and drop-off at the shelters.
o Jeppesen Terminal pickup/dropoff locations:
+ Terminal West: Level 5 at Door 504 and 506, Island 5
+ Terminal East: Level 5 at Door 511 and 513, Island 5
Economy West and Economy East Lots
o FREE shuttle buses run every 15 minutes and pick-up and drop-off at the shelters.
o Jeppesen Terminal pickup locations:
+ Terminal West: Level 2 at Door 216
+ Terminal East: Level 2 at Door 217
# Short Term Parking:
Located in the Garages and accessible via Arrivals, Level 4, both West and East sides of Jeppesen Terminal. Best utilized for an hour or two to assist a traveler into the Terminal, to purchase an airline ticket, etc.
# Valet Parking:
(303) 342-4166, West Garage and (303) 342-4165, East Garage Located on Arrivals, Level 4 on both the West and East sides of Jeppesen Terminal, north end. Auto detailing and most major mechanical work available at DIA Auto Service. Separate DIA Auto Service fees apply.
There are shuttles connecting Pikes Peak Shuttle Parking, Economy East Lot and Economy West Lot with terminal.
The Train (Or Automated Guideway Transit System):
DIA’s master plan was based on using an Automated Guideway Transit System (AGTS) to transport passengers between the landside terminal and the airside concourses. The AGTS is an essential part of the overall DIA transportation system. It provides a fast and efficient link between ground transportation and air transportation. The AGTS is a critical component in the successful operation of the airport, providing quick passenger mobility through the airport's public facilities.
The system incorporates fully automated, bi-directional trains that operate in two dedicated tunnels beneath DIA. Train cars, under automatic control, run on rubber tires along concrete guideways that are in a pinched-loop configuration. Each car has four pairs of wheels that lock it to a center steel guide beam anchored to the guideway. The rubber tires of the cars allow a smooth and quiet ride.
The Automated Guideway Transit System operates with a quartet of four-car trains and carries approximately 8,300 passengers per hour in both directions, completing a 2.4-mile roundtrip in 11 minutes, stopping at seven stations to load and unload passengers.
The system operates within a TSA-secured environment. Stations and train cars are fully handicapped accessible. Station platform windows allow passengers to see incoming trains, and large side and end car windows allow a clear view of the stations and of the art installations in the train tunnels. Fire-resistant doors on each car and station platform open automatically when a train arrives at its stop. Sensors prevent doors from closing when a door opening is not clear. Regardless of the passenger load, the vehicles automatically level themselves to match the floor height of the station platform for easy entry and exit.
Because of DIA's expanse, it is not feasible for passengers to walk from the terminal to most departing gates. The AGTS, as a critical system, was built with redundancy and reliability, designed to ensure continuous movement of passengers by switching automatically to a reduced-service mode in case of a failure. Eleven reduced-service modes, including run-around and shuttle modes, are designed into the DIA system.
Audio and visual announcements in the stations and on the train provide passengers with emergency information. An emergency walkway was built along the entire length of the guideway, with emergency exits located every 400 feet in the train tunnels to facilitate passenger evacuation in an emergency. An elaborate smoke alarm and exhaust system was installed in the tunnels, and the power distribution system has redundant features to minimize the impact of a system failure. An uninterruptible power supply ensures that life-safety, communications and emergency equipment continues to operate even if primary power fails. The AGTS central control is located next to command centers for airport maintenance, operations and police for easy communication and coordination.
The contract to design and to provide the system was awarded to AEG Transportation Inc. in June 1990. The system underwent extensive acceptance testing and verification before DIA opened to ensure safety and dependability. DIA's AGTS is the first airport transit system to fully address the National Fire Protection Association 130 Standard for fixed guideway transit systems. The design of the system has incorporated expansion to allow easy growth as the airport accommodates future traffic.
Denver International Airport has contracted with 10 rental car companies to provide a wide selection of vehicle rental opportunities to our customers. All the companies provide courtesy shuttle service to their facilities and have service counters located in Jeppesen Terminal, Level 5.
Traveler's Assistance: Concourse B / Terminal Level 5, (303) 342-0400
Airport Guest Services:
Guest Services employees staff our Information Booth and help airport visitors with complex needs and in-depth information. Guest Services provides customer service, airport paging and directions, and checks on your flight status. An Information Booth is located in Jeppesen Terminal. General tourist information is also available at the Booth, where our staff can provide information on Colorado and area attractions.
You can also use the white courtesy telephones located throughout the airport to contact Guest Services for paging, information or to report emergencies. Simply dial 2000 on the white courtesy telephones and you will be connected with our Guest Services personnel.
City Lost & Found at DIA:
Items found in public areas at the airport are taken to the City Lost & Found on Level 6 in Jeppesen Terminal. The City Lost & Found is open Mondays through Fridays, 8 am to 7:30 pm, Saturdays and Sundays, 8 am to 6 pm. Office staff may be reached by calling (303) 342-4062, by using a white courtesy telephone and dialing 4062, or by email. You will need to check with your airline for any items lost in airline space, such as gate holding areas or aboard a plane. For lost baggage, contact your airline.
Baggage carts are located near ticket counters, baggage carousels and security-screening checkpoints in Jeppesen Terminal, Levels 5 and 6. Cart rental is $3 and machines accept coins or bills. When you return the cart to any rack you will receive a 25-cent refund. For international travelers, carts are provided at no charge in the Federal Inspection Services area. For the safety of all our guests, baggage carts are not allowed on the train, on moving walkways or on any escalator.
Rental lockers are not available at the airport but a baggage storage facility is located in Jeppesen Terminal Level 5. For more information, contact the Airport Baggage Center at (303) 342-5858.
Credit Union and ATM Services:
The Public Service Credit Union branch at Denver International Airport is a full-service financial institution offering a variety of products and services, including savings, checking, loans, mortgages, home banking, travelers' checks, money orders and much more.
Located on Level 6 in Jeppesen Terminal, with 14 Co-Op Network ATMs positioned throughout the main terminal and concourses, Public Service Credit Union provides convenient access to cash and financial services for employees and guests at Denver International Airport. In addition, through its affiliation with the Credit Union Shared Branching Network, credit union members from across the country can easily access their own credit union accounts right here at DIA.
Denver Health Medical Center at DIA:
The Division of Managed Care at Denver Health oversees the Denver Health Medical Center at Denver International Airport. Services include Occupational Medicine, Primary Health Care and Injury Care. The Medical Center serves the needs of travelers and visitors, city employees and businesses at or near DIA.
The Medical Center is located in Jeppesen Terminal on the 6th Level in the northwest corner. The Denver Health Medical Center is open seven days a week from 8 a.m. to 5 p.m., excluding holidays. After-hours calls are managed by Denver Health paramedics at DIA. Patients are seen on either an appointment or walk-in basis. The center can be reached by calling (303) 317-0607.
Interfaith Chapel and Islamic Prayer Hall:
The Jewish and Christian Interfaith Chapel and the Islamic Masjid are open 24 hours for your quiet meditation. They are located on Level 6 in the Terminal, southeast side
Internet Access:
AT&T WiFi provides wireless Internet access services throughout Concoure A, B, C and the Jeppesen Terminal at Denver International Airport. Over 130 access points are available for use by the traveling public as well as airport employees, airlines and concessionaires. For details regarding wireless services, connection procedures, software downloads, hotspot locations, rate plans and more visit the AT&T website at http://www.sbc.com/gen/general?pid=5949& ;DCMP=att_attwifi.
Denver International Airport has several options for public access to the web.
1. All public accessible payphones have data ports for standard dial-up web access capability via a user's laptop. There is no charge when using the 1-800 ISP access numbers.
2. The airport has 32 kiosks available on Concourses A, B and C.
Pet Exercise Area:
Denver International Airport has two designated Pet Exercise areas located outside of Jeppesen Terminal. Because the airport's concourses are located in secure zones, passengers traveling with pets must go to the Terminal to exit the airport. Passenger trains are located in the center core of each concourse and will take you to the Terminal.
The Pet Exercise areas are located on Level 2 of Jeppesen Terminal. Immediately outside door 216 on the West and door 217 on the East are small grassy areas designated for pet relief. Please plan on at least 30 minutes travel time to the Terminal and back to your gate.
Rocky Mountain USO Center at Denver International Airport:
The Rocky Mountain United Service Organization (USO) Center is for the use of traveling service men and women and their families. It is located on Concourse A beyond security screening in the Presidents Club at the end of the pedestrian bridge connecting Jeppesen Terminal with Concourse A.
For questions regarding the USO Center, contact Hedy Margolis, Director of the Rocky Mountain USO Center, (303) 342-6876 or e-mail at hmargolis@ uso.org.
Smoking Lounge:
DIA is a non-smoking airport. However, there are two smoking lounges available within the airport. The Aviator's Club is located on the west side of Jeppesen Terminal, Level 6. The second smoking lounge is on Concourse B on the mezzanine level, center core. Please remember that you can smoke outside the Terminal, but this is not possible at the concourses.
US Post Office:
A full-service retail United States Postal facility is located on Level 6 West of the Jeppesen Terminal. Passengers and employees at Denver International Airport can purchase stamps, commemorative gifts and packaging materials. as well as having many options for mail services. Hours of operation are 7 a.m. to 5 p.m., Monday through Saturday.
United States Postal Mail Boxes: Concourses A, B, C / Terminal Level 6
World Wide Money Exchange:
Concourses A, B, Terminal Level 5, (303) 342-0190
InMotion Pictures: Concourse A, (303) 317-1172, Concourse B, (303) 342-0548
Executive Shoe Shine: Concourses A, B, C
Children's Play Area: Concourse B, (303) 317-1088
A Massage: Concourse A, (303) 342-6821, Concourse B, (303) 317-0185
FOOD&DRINKS: Denver International Airport offers a wide variety of food and drink locations from specialty coffee shops to sit-down dining establishments. Shops and food courts are located in Jeppesen Terminal and each of the Concourses.
GIFT SHOPS: General and specialty gift shops are located throughout the airport. Denver International Airport seeks to bring travelers a wide variety of choices for last-minute shopping.
NEWS&BOOKS: News stands and book stores are conveniently located in Jeppesen Terminal and throughout the Concourses. Travelers will find the latest editions of local and national newspapers and magazines as well as snacks and souvenirs.
Denver International Airport has a great office-away-from-office in its Qwest Business Center, located on the mezzanine level of Terminal B. The center has two dozen free workstations with Internet access. If you're in need of a conference room, DIA rents them for $20 an hour.
Denver International Airport prides itself on being extremely user friendly for persons with disabilities and does not discriminate on the basis of disability in admission to, access to, treatment of or employment in its programs and activities. We have an airport program that offers additional help for those requiring assistance.
Access to the Airport and Parking
Accessible parking spaces are available in Garage West and Garage East (Levels 1, 2, 4 and 5), Pikes Peak Shuttle Parking; and the Economy West and Economy East parking lots. All vans and buses serving the Shuttle and Economy parking lots are lift-equipped. Wheelchair or electric cart service is available from your airline.
Elevators
You can access all high-traffic areas of the airport ? including ticketing, baggage claim and all train stations ? by elevators. Generally speaking, if you see an escalator, there is an elevator near by.
Paging for the Deaf and Hard of Hearing
If you anticipate receiving a page or if you wish to leave a standard audible page, use a TTY unit and dial 1-800-688-1333 for assistance.
Restrooms
All public area restrooms are accessible. If you need assistance, you and the person assisting you may want to use one of our 16 unisex restrooms located throughout the Terminal and Concourses. Our Guest Services staff and Hospitality Ambassadors can help you find a unisex restroom.
Train
Elevators are located within each of the Terminal?s two security-screening areas and in the central areas of all concourses. Use an elevator to descend to the Train Station.
Travelers Assistance Program
DIA realizes that some travelers such as senior citizens, those requiring assistance or those traveling with infants may have some special needs. Our Travelers Assistance Program volunteers can help. Travelers Assistance offers a range of services that includes providing wheelchairs or oxygen for passengers between flights. Travelers Assistance is located in Jeppesen Terminal on Level 5. If you have specific questions or need to make advance arrangements for special assistance not provided by your airlines, call (303) 342-0400.
TTY Telephones
Several TTY public pay telephones for the deaf and hearing-impaired are conveniently located throughout the Terminal and concourses. Each unit is marked with the international symbol for TTY. Guest Services staff and Hospitality Ambassadors can help you find a TTY unit.
Wheelchairs
Wheelchairs and electric cart service are provided by the airlines for their customers. Service can be requested from the airline in advance or at the ticket counter when you check in. Additionally, emergency wheelchairs are available through Travelers Assistance located in the Terminal and in the Concourse B Information Booth, or by calling (303) 342-0400.
The City and County of Denver, as owner and operator of DIA, does not discriminate on the basis of disability in admission to, access to, treatment of or employment in its programs and activities. This notice is provided as required by the Rehabilitation Act of 1973, Section 504 and Title II of the Americans with Disabilities Act of 1990. Questions, concerns, complaints or requests for additional information regarding these laws may be forwarded to:
Wheelchair transportation services are available for disabled travelers. The Americans With Disabilities Act requires all ground transportation companies provide accessible vehicles. It is recommended that individuals needing this service make arrangements in advance with their chosen service provider. The companies listed below will meet you at curbside on the West side of Jeppesen Terminal, Level 5, unless otherwise noted.
Wheelchair Transportation
DOOR-TO-DOOR SERVICE PROVIDERS PHONE NUMBER
Centennial Executive Transport LLC 303-759-1376
Dashabout
This company requires 48-hour advance notice to schedule transportation. 1-800-720-3274
Metro Cab 303-333-3333
Mobility Plus
24-Hour On-demand Wheelchair Accessible Service (Yellow Cab) 303-777-7777
Mobility Transport Service
This company requires 24-hour advance notice and serves the entire state of Colorado. 303-295-3900
RTD access-a-Ride
Available to Denver resident only. 303-292-6560
Special Transit<
This company requires 24-hour advance notice and provides service to Park Meadows and the Longmont area. 303-292-6560
AT&T WiFi provides wireless Internet access services throughout Concoure A, B, C and the Jeppesen Terminal at Denver International Airport. Over 130 access points are available for use by the traveling public as well as airport employees, airlines and concessionaires. For details regarding wireless services, connection procedures, software downloads, hotspot locations, rate plans and more visit the AT&T website at http://www.sbc.com/gen/general?pid=5949& ;DCMP=att_attwifi.
The airport has 32 kiosks available on Concourses A, B and C.
After configuring your device's wireless software and access card the initial splash page will appear when the unit syncs up with the WiFi system. On-screen instructions walk the user through required steps and options to sign up. Free access to Denver International Airport's public website, FlyDenver.com, is also provided.
Denver International Airport does not have an onsite hotel, however over 20 lodging facilities are located within 10 miles of the airport and many provide park-and-fly service.
AmeriSuites 16250 East 40th Avenue
Aurora, Colorado, USA 80239 (303) 371-0700
Comfort Inn DIA 16921 East 32nd Avenue
Aurora, Colorado, USA 80011 (303) 367-5000
Comfort Suites DIA 6210 Tower Road
Denver, Colorado, USA 80249 (303) 371-9300, (888) 239-6887
Country Inn & Suites 4343 Airport Way
Denver, Colorado, USA 80239
(303) 375-1105
Courtyard by Marriott 6901 Tower Road
Denver, Colorado, USA 80249
(303) 371-0300
Crystal Inn 3300 North Ouray
Aurora, Colorado, USA 80011 (303) 340-3800
Denver Days Inn Business Place 7030 Tower Road
Denver, Colorado, USA 80249 (303) 373-1500
Denver East Drury Inn 4380 Peoria Street
Denver, Colorado, USA 80239 (303) 373-1983
Embassy Suites Hotel Denver International Airport 7001 Yampa Street
Denver, Colorado, USA 80249 (303) 574-3000
Timbers Hotel 4411 Peoria Street
Denver, Colorado, USA 80239 (303) 373-1444 or
(800) 844-9404
Fairfield Inn Denver Airport 6851 Tower Road
Denver, Colorado, USA 80249 (800) 228-2800 or
(303) 576-9640
Hampton Inn 6290 Tower Road
Denver, Colorado, USA 80249 (303) 371-0200
Hilton Garden Inn DIA 16475 East 40th Circle
Aurora, Colorado, USA 80011 (303) 371-9393
Holiday Inn Denver International Airport 15500 East 40th Avenue
Denver, Colorado, USA 80239 (800) 465-4329
(303) 371-9494
Holiday Inn Express Hotel & Suites 7010 Tower Road
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