1. Proceed to I-71 south to the “Airport-Route 237” exit sign (one exit past the West 150th Street exit).
2. Bear to the left toward State Route 237 under the “Airport” exit sign and follow State Route 237 into the airport. Parking may be accessed immediately ahead in either the long-term or short-term parking garages.
From the South (Ohio Turnpike and/or southern communities):
1. Proceed to I-71 north to the Snow Road exit sign (one exit past the Bagley Road exit).
2. Exit left onto Snow Road and proceed to State Route 237. Turn right onto State Route 237 and follow Airport exit sign into the airport. Parking may be accessed immediately ahead in either the long-term or short-term parking garages.
From the East (eastern communities):
1. Proceed (via I-71, I-77 or I-271) to I-480 west to the Airport exit sign.
2. Follow the Airport exit sign into the airport. Parking may be accessed immediately ahead in either the long-term or short-term parking garages.
From the West (Ohio Turnpike and western communities):
1. Proceed to I-480 east to the Brookpark Road exit sign (one exit past the Great Northern exit).
2. Turn left onto Brookpark Road and proceed to State Route 237.
3. Turn right onto State Route 237 and follow the Airport sign into the airport. Parking may be accessed immediately ahead in either the long-term or short-term parking garages.
The Airport's Ground Transportation Services Office is located at the north end of the baggage claim level (lower level) of the main terminal, across from Bag Claim #1. The office is responsible for management of the Airport's parking garages and all forms of ground transportation including taxis, shuttles and limousines. The staff are available to assist you with questions regarding all transportation related issues. However, Airport staff can not make transportation arrangements for you. Please contact your hotel, company or offsite parking lot operator for courtesy shuttle pickup. To obtain a list of area limousine companies, please click on the "Limousines" subheading on the menu to the left.
Office hours are Monday through Friday from 9:00 a.m. to 4:00 p.m. (EST). The parking information hotline can be reached at 1.216.898.5189.
The Greater Cleveland Regional Transit Authority (RTA) provides convenient service to and from Cleveland Hopkins International Airport (CLE). RTA's red line provides regular service between CLE and downtown Cleveland via the Tower City Station. The trip takes less than 30 minutes, and trains depart from CLE every fifteen minutes for the majority of the day.
RTA's station at CLE is located on the lower level of the main terminal. To reach the RTA station, travelers should use the elevators or escalators located in the center of the ticketing and baggage claim levels.
Over 36 limousine companies provide service to travelers at Cleveland Hopkins International Airport. All limousine service must be arranged in advance. Any state licensed company is allowed to pick up or drop off passengers at the terminal curbside. Listed below are those limousine companies that have a permit authorizing them to wait on airport grounds for customers who have scheduled their services.
Company Name Phone Number
A-1 Mr. Limo (440) 943-5466
A Touch of Class (330) 225-5382
American Limousine Service (216) 221-9330
American Magic Limousine (440) 942-1776
Brentwood Limo (216) 861-4774
Capitol Charter Limo (330) 467-1466
CBS Transport (216) 579-9270
Chagrin Valley Limo (440) 543-5744
Cirino Limousine Service (440) 461-5238
Cleveland Auto Livery (216) 421-1101
Cleveland Express (216) 661-9105
Company Car (216) 861-7433
Direct Transport Limo (440) 479-1515
Emerald Transportation (330) 673-9258
Executive Coach Transportation (440) 759-7375
First Class Limo (440) 248-1114
Hollywood Limousine (440) 461-8686
Hopkins Limo (216) 267-8282
Integrity Livery Service (440) 840-5477
Limobusters (440) 235-0799
Local Travel Solutions (330) 628-0030
Moonlite Limo Service (330) 990-0634
Mr. Formal Limo (216) 291-2900
Ohio Connection (216) 299-6966
Precious Cargo Transport (440) 543-9272
Renaissance Exec. Limo (440) 255-0656
Rideaway (216 464-7433
Samuel J. Smith Limo (216) 751-2642
Shima Limousine Service (440) 918-6400
Sotak Auto Livery (216) 661-0300
Super Express Transportation (216) 322-4464
Thomas Limousine Service (330) 773-5372
Tom's Cruz Limo Service 419) 625-7988
Trinity Chauffered Services (330) 633-0544
Westlake Express (216) 331-5008
Taxis:
Location: Outside Door #1 - Baggage Claim Level of the Terminal
Rates are computed by a meter; however taxicabs may, upon request of passengers, accept fares where the rate is computed on an hourly basis. An eight percent (8%) state tax is added to the fare.
Meter charges are as follows:
$2.80 for the first 1/6 mile or less
$ .40 for each additional 1 mile or fraction thereof
$ .25 for each one minute or $15.00 per hour for wait time
Taxicabs
Company/Address Dispatch Numbers
ABC Taxi
3530 Ridge Road 216 651-7777
Cleveland, Ohio 44102
ACE Taxi
1798 East 55th Street 216 361-4700
Cleveland, Ohio 44103
Airport Taxi
1973 East 55th Street 216 391-5555
Cleveland, Ohio 44103
Americab
6600 Roland 216 881-1111
Cleveland, Ohio 44127
United Cab
5730 Brookpark 216 398-9000
Cleveland, Ohio 44129
USA Tax
1539 West 102 Street. #4 216 281--6666
Cleveland, Ohio 44102
Yellow Cab
2069 West 3rd Street 216 623-1550
Cleveland, Ohio 44113
BUS:
Lorain County Transit (LCT)
Lorain County Transit (LCT) provides bus service to and from Cleveland Hopkins International Airport(CLE) to the Elyria Park and Ride station in Elyria, Ohio and Oberlin College in Oberlin, Ohio. The LCT bus departs from the airport’s ticketing level outside the United Airlines’ ticket counter. The bus fare from CLE to Elyria or Oberlin is currently $5.00 and $3.00 to Oberlin College with student ID.
Lorain County Transit may be contacted by telephone at 1.440.233.7868. Additional information about Lorain County Transit may be obtained by visiting their website at www.loraincountytransit.com" rel="nofollow" target="_blank">www.loraincountytransit.com.
Automobile parking is available 24 hours per day, 7 days per week. The airport's on-site garages are operated by Standard Parking. Visitors can contact Standard Parking at 1.216.267.5030.
Patrons who park on the first floor of the hourly/daily garage will be granted 30 minutes of free parking to allow them to drop off or pick up passengers. If no parking space is available on the first floor of the hourly/daily garage, visitors are advised to park in the first available space. When exiting the hourly/daily garage, please advise the booth attendant that no 30-minute spaces were available.
Automatic ticket dispensers that distribute parking garage tickets are located at the entrances of both garages. When exiting a garage, present the parking ticket to the cashier in the exit booth. Payment for parking can be made in cash, by personal check or by using a Mastercard, Visa, American Express, Discover or Diner’s Club card. Standard Parking will charge $25.00 for any returned checks.
To help visitors remember the floor on which they parked, color-coded “You Are Here” cards are displayed at the elevators on each floor of both garages. In the hourly/daily garage, the “You Are Here” cards are located on the sliding glass doors at the entrance to the speedwalk leading to the main terminal. All parking spots are marked with row numbers and visitors are advised to make a note of the row in which they parked.
Security officers patrol the garages 24 hours per day, 7 days per week. White courtesy telephones are located in the elevator lobby of floors 2 through 5 of the hourly/daily garage, in the connector bridge between the hourly/daily and long-term garages, and on levels 1 and 3 of the long term garage in the north and south elevator lobbies.
Complimentary emergency vehicle assistance is provided by Standard Parking. To obtain emergency vehicle assistance, dial 4770 on any white courtesy telephone, or dial 1.216.267.5030 from any telephone.
Smarte Cartes are located in the elevator lobby on levels 1 and 3 of the hourly/daily garage, and on level 3 inside the connector bridge adjacent to the elevator lobby in the long term garage. The charge for Smarte Cartes is $2.00 and is subject to change.
For visitors needing banking services, ATMs are located on levels 1 and 3 of the elevator lobby located between both garages and the terminal.
Cleveland Hopkins International Airport (CLE) has a consolidated rental car facility located off the airport grounds. Shuttle service is available to take all rental car customers from the main terminal to the rental car facility. Shuttles are located on the lower roadway island and can be accessed by exiting from Door #5 on the baggage claim level of the main terminal. For travelers needing assistance, a telephone center with rental car information is located near the door.
The shuttle bus ride from the terminal to the rental car facility takes approximately 5 to 7 minutes. The shuttle busses run continuously from 5:00 a.m. until 12:30 a.m. (EST), seven days per week, 365 days per year.
The Airport Information Desk is open seven days a week to assist passengers with questions, comments or concerns. It is located on the ticketing level of the main terminal between the Southwest Airlines ticket counter and Security Checkpoint B.
The CLE Customer Service Office is located on the baggage claim level of the main terminal and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).
Airport Ambassadors are located throughout the airport and are available to assist passengers in navigating the airport, provide information and directions to local venues, and to assist delegates and groups attending functions in Cleveland. The Airport Ambassadors can be identified by their smiling faces, helpful attitudes and the gold blazers they wear.
Convention and Visitors Bureau Information
The Convention and Visitors Bureau of Greater Cleveland maintains an information and visitors booth on the baggage claim level at the airport. The booth is located in the center of the baggage claim level. It is normally staffed by representatives of the Convention and Visitors Bureau or the Airport’s Ambassadors, Mondays through Fridays from 9:00 a.m. to 6:00 p.m. (EST), seven days a week. Brochures about local area lodging, transportation, restaurants and area attractions are on display and available 24 hours per day.
Staff at the Convention and Visitors Bureau booth at the airport may be contacted at 1.216.265.3729. The administrative offices of the Convention and Visitors Bureau of Greater Cleveland may be contacted by telephone at 1.216.621.4110. at their toll free number 1.800.321.1001 or via their website at www.travelcleveland.com.
Lost and Found
For items left in the public areas of Cleveland Hopkins International Airport (CLE), including the parking garage, the ticketing, baggage claim or RTA levels, or at the rental car facility, travelers should contact the Airport Information Desk at 1.216.265.6030.
For items left in an airline hold room or on board an aircraft, travelers should contact the airline directly. Telephone numbers for the airline lost and found services are the same as for lost baggage. Please visit the Lost Baggage section of this site for a complete list of those numbers.
Ticketed passengers can exchange currency at the Airport Business Center, which is located across from the main food court and next to the chapel in the terminal building.
The hours of operation are Monday through Friday from 6:00 a.m. to 8:00 p.m. (EST), and Saturdays and Sundays from 8:00 a.m. to 7:00 p.m. (EST).
The Airport Business Center can be contacted at 1.216.265.0600.
S H O P S & R E S T A U R A N T S:
Cleveland Hopkins International Airport (CLE) is pleased to provide a wide variety of shopping and dining alternatives for its patrons. With more then twenty different restaurants and fifteen different stores, there is something for everyone at CLE.
If you are hungry, chose from restaurants at more than thirty locations throughout the airport, including areas near your flight's departure gate. CLE restaurants range from names you know like Starbucks, Ben & Jerry's and Max & Erma's, to tastes of local Cleveland like the Cleveland Fruit & Nut Company or Café Connection.
For shopping, there are more than twenty-five locations throughout the airport. Whether you're looking for a newspaper or magazine for your flight, or a gift for a friend, family member or business associate, you can find it at CLE. Chose from national brands like Johnston & Murphy and Lids, or pick up a snack at one of the many gift and news shops throughout the airport, including Via News and Cleveland Gourmet.
Banks and ATMs:
There are eight ATMs at the airport that are situated as follows:
One in Concourse A
One in Concourse B*
One in Concourse C
One in Concourse D
One in the PlazaShops shopping area
One in the rental car facility
Two in the parking bridge between the terminal and the parking garage
The B Concourse ATM can accept deposits.
The ATMs are owned and operated by USBank. US Postage stamps can be purchased all the ATMs; deposits can be made only at the B Concourse ATM.
There is a Chartway Credit Union office and ATM located on the south end of the baggage claim level. The credit union office is staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. (EST). The credit union may be contacted at 1.216.898.9880. The Chartway ATM is available 24 hours per day. Both the credit union and the ATM are operated by Continental Airlines.
Interfaith Chapel:
An interfaith chapel is located at the airport beyond the Concourse B security checkpoint (across from the food court). The chapel is open seven days per week from 7:00 a.m. to 10:00 p.m. (EST). The chapel may be contacted by telephone at 1.216.433.0411.
The chapel welcomes people of all beliefs. A Catholic mass is conducted every Saturday at 4:00 p.m. (EST) and every Sunday at 10:00 a.m. (EST). A non-denominational service is performed in the absence of a priest.
Members of all faiths are encouraged to visit the chapel for a few moments of quiet meditation or reflection.
Medical Care:
Medical Emergencies
Cleveland Hopkins International Airport (CLE) is staffed with highly trained and fully equipped emergency personnel. The airport's certified firefighters and paramedics are available to respond to any emergency, twenty-four hours per day, and can provide emergency care with advanced life support equipment.
AEDs (Automated External Defibrillators)
CLE has equipped the terminal and all concourses with life-saving portable heart defibrillators. The easy-to-use defibrillators are strategically placed throughout the airport and offer quick access in the event of a heart attack.
Airport Police:
Cleveland Hopkins International Airport (CLE) is patrolled by the Airport Unit of the Cleveland Police Department. These highly trained officers are permanently assigned to the airport. Their offices are located in the center of the baggage claim level next to the USO Office. They provide a wide range of law enforcement duties and responsibilities including patrol, investigation, traffic flow and control and response to airport emergencies.
The Airport Unit of the Cleveland Police Department may be contacted from anywhere in the terminal or the parking garage by dialing 6055 on any white courtesy telephone. They may be contacted from any telephone by dialing 1.216.265.6055.
Smoking Areas:
Cleveland Hopkins International Airport (CLE) is a "smoke free" environment. Smoking is prohibited in all areas of the terminal. Designated smoking areas are marked outside of the main terminal on the ticketing level.
United States Postal Service Mail Boxes and Postage Stamps:
Mail Boxes (Inside the Terminal)
There are two U. S. Postal Service mail boxes at the airport, both in non-secure areas of the main terminal. One mail box is located in front of Security Checkpoint B, and one is located in front of the Security Checkpoint C. The United States Postal Service makes pick ups at 2:45 p.m. (EST) Monday through Saturday. There is no mail service on Sunday.
Postage Stamps
United States postage stamps are available for purchase from a self-service stamp machine located in the PlazaShops area across from the Simply Books store, and at any of the USBank ATMs located throughout the terminal.
USO Facilities:
The newly-renovated lounge at Cleveland Hopkins International Airport (CLE) has been renamed in honor of Bob Hope. Raised in Cleveland, Ohio, Mr. Hope tirelessly entertained U.S. troops under the USO banner for decades.
The lounge, located on the airport's baggage claim level and open daily from 8:00 a.m. until 10:00 p.m. (EST), provides a place to grab a snack, e-mail a loved one, shoot a game of pool, or just get away from the stress and noise of the busy airport.
For additional information, please contact the Bob Hope USO Lounge at 1.216.433.7313, or visit its website at www.uso.org/cleveland.
Automobile parking for persons with disabilities is available in both on-airport garages. Designated parking spaces for persons with disabilities are located on each level of the hourly/daily garage, and on the first floor of the long term garage, between the elevator and stairway. Both garages are connected to the terminal by an enclosed connector with a moving walkway.
CLE is equipped with:
Wheelchair accessible restrooms on each of the four concourses as well as on the baggage claim level of the main terminal
TTY telephones throughout the four concourses and the main terminal
ADA accessible elevators
Family restrooms are located in the center of the baggage claim level of the main terminal, next to the USO Office, and on the south end of the baggage claim level. One additional family restroom is located on Concourse A, just beyond the A checkpoint screening area. Family restrooms are large enough to accommodate two or more individuals, and are wheelchair accessible and ADA compliant.
Electric cart service runs continuously on Concourses C and D
Travelers who wish to have wheelchair service made available to them while in the terminal should contact their selected airline for assistance.
Traveler’s Aid/Escorts:
Ticketed passengers who require wheelchair or escort assistance at the airport should contact the airline with whom they are traveling. Airlines can provide wheelchair assistance and escorts to any passengers who request such aid.
Ticketed passengers can navigate through Concourse C by taking one of the many electric carts that provide regular service from the security checkpoint to and from all gates. The carts also provide service from Concourse C through to the tunnel leading to Concourse D, as well as on Concourse D itself.
The Sheraton Airport Hotel is located on the Airport grounds and offers free shuttle service from the hotel to the Terminal. The Sheraton Hotel shuttle is located on the lower roadway island off the baggage claim level of the Terminal.
There are numerous other hotels, motels and inns located in the greater Cleveland area and many offer complimentary shuttle service to and from the airport. Courtesy shuttles are located on the lower roadway island and can be reached from the baggage claim level outside Door #'s 2 through 5. Hotel courtesy phones are also available on the baggage claim level at the Traveler's Information Center boards. The Traveler's Information Center boards are located at the north end of baggage claim near exit Door #2 and at the south end of baggage claim across from the Concourse C escalator between exit Door #'s 5 and 6 and Concourse A escalator between exit Door #'s 2 and 3.
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