Ben Gurion (TLV), Israel's major international airport, also referred to by its Hebrew acronym Natbag (Hebrew: ???"?), is the largest and busiest international airport in Israel. It was named the best airport in the Middle East by the ACI organisation.
It is located 12 mi (20 km) from Tel Aviv and 30 mi (50 km) from Jerusalem. It is operated by the Israel Airports Authority, a government-owned corporation that manages all public airports and border crossings in the State of Israel.
Ben Gurion International Airport serves as the home base of El Al, Israir Airlines, Arkia Israel Airlines, and Sun d'Or International Airlines. Terminal 3 is used for most international flights, while Terminal 1 is used for all domestic flights as well as the Jet2.com flight to Manchester Airport. The airport has three runways and is used by commercial, private, and military aircraft.
Ben Gurion International Airport is considered one of the world's most secure airports with a security force that includes both police officers and IDF soldiers and airport security guards both in uniform and undercover.
The taxi rank and the dispatcher's station at Terminal 3 are on Level G of the Multi Level Road, close to exit gate no' 03 of the Greeters Hall.
In order to be referred to a Taxicab, you must go through the dispatcher’s station.
Services available for arriving passengers:
Taxis (special fare)
Passengers wishing to take a taxi will do so through the dispatcher.
Shared Taxi Service (on regular routes)
Passengers wishing to travel by shared taxicab (known in Hebrew as " sherut") will exit the Greeters Hall through exit gate no' 02.
Pre - Ordered Taxis
Passengers who ordered a Taxicab in advance will meet the driver at the meeting point located at the Greeters Hall neer the Pre Ordered taxi counter closa to exit gate ne' 02.
The driver will accompany the passengers to the cab and drive them to the desired destination.
BUS:
Public Transportation
Public transportation services are located in the three-storey bridge on the second floor, next to Gates 21 and 23.
Egged Bus Lines:
The Egged bus lines listed below stop at Airport City and do not pass through Ben-Gurion Airport: 249, 423, 475, 943 and 947.
Egged line 5 serves as an internal transport line from Airport City to Ben-Gurion Airport and back.
The bus line from the terminal to Ben-Gurion Airport exits Sharon St. in Airport City, right turn to road 453, through El-Al Junc., Ben-Gurion Airport Square, Terminal 2, Terminal 1, and straight to Terminal 3. Some bus lanes will pass through the Eastern Support area.
Passengers wishing to transfer from the above bus lines to Ben-Gurion Airport through the shuttle will receive the passage ticket free of charge. Passengers who use only the shuttle line will pay the internal bus fare.
Bus line 239 from Ramla and Lod to Ben Gurion Airport will continue on its lane to Terminal 3, through the Eastern Support Area on the following hours: 15:05, 16:05, 17:05, 18:05.
For updated and detailed information please contact Egged's central Information Center. Phone No. 03-6948888, or visit the company's web-site
Bus line to Shoham:
Superbus operates a bus line to Shoham. Phone No. 1-700-700-181.
Bus Line to Midi'in:
Margalit operates a bus line to Modi'in. Phone No. 08-6554201.
Bus Line to Be'er Sheeva:
Metropolin operates a bus line to Be'er Sheeva. Phone No. *5900.
Bus line to Ashdod:
Connex operates bus line no. 330 to Ashdod.
Phone No.*6686.
Bus no.222
The operation of Bus 222 has stopped temporarily.
Our apologies
Trains
Israel Railways will operate a service to and from BGN with the following passenger lines:
BGN - Tel Aviv - Haifa - Akko - Nahariya
Nahariya - Akko - Haifa - Tel Aviv - BGN
Hours of Operation: 03:00 to Midnight
Details on telephone: (03) 577-4000 or at the Israel Railways Website.
The train station is located on Level S of the Landside Building, adjacent to the Greeters' Hall.
Passengers arriving at BGN by train will go up to the Greeters Hall on Level G and from there to the Check-in Hall, via elevators, escalators or stairs.
Accompaniers and visitors who would like to go to the Sky Hall and Buy & Bye Mall, will go up to Level G
Train tickets can be purchased through automated ticket dispensers on Level G of the terminal.
Special Transportation
Special Transport - General Information
A number of companies providing special transportation services from the Airport to various areas throughout the country operate at BGN.
The special transportation services counters are located on the first floor of the east Gallery in the Greeters' Hall.
Passengers who booked special transportation services from BGN in advance, should go to the first floor of the east Gallery in the Greeters' Hall. Present the voucher at the company’s counter in order to obtain the service.
Outbound passengers arriving at BGN on special transportation services will alight on Level 3 of the multi level road and enter the Check-In Hall.
Tal Limousine
Minibus transportation services, only by telephone booking in advance.
Tel: (03) 975-4044
Tour Bus Ltd.
Transportation services to and from BGN, 24 hours a day, by telephone booking in advance.
Location of the company’s counters - the parking lot opposite the front of Terminal 3.
Tel: (03) 975-4200
Sashir
Transportation services to and from BGN, 24 hours a day, by telephone booking in advance.
Location of the company’s counters - the parking lot opposite the front of Terminal 3.
Tel: (03) 975-4033
Super B
Guided tours, transportation and VIP accompaniment in limousines.
Location of the company’s counters - the parking lot opposite the front of Terminal 3.
Tel: (03) 973-1780
Special Transportation Service
Sashir
Transportation service to the dead sea.
Phone: (03) 9754032
Location: Reception Hall, first floor, eastern gallery.
Superb
Guided tours and VIP escort in limousine and transportation.
Phone: (03) 9731780
Location: Reception Hall, first floor, eastern gallery.Parking lot opposite the front of terminal 3.
Tal Limousine
Transportation service in minibuses by Telephone order only.
Phone: (03) 9754044
Location: Reception Hall, first floor, easterngallery.
Tour Bus
Transportation service from and to BGA, 24 hours a day, by telephone order.
Phone: (03) 9754200
Location: Reception Hall, first floor, eastern gallery.Parking lot opposite the front of terminal 3.
Short term parking:2000 parking spaces, 1750 of which are roofed.
Long term parking: near to terminal, 400 parking spaces, 100 NIS for 24-hour parking.
Long term parking: in the entrance to Ben Gurion Airport there are shuttle services, at a daily rate of 25 NIS.
The shuttle operates in a frequency of 10-15 min. to and fro, 24 hours a day.
Signposts are posted on the access roads directing visitors to the parking lots. There are also signposts directing visitors to handicap parking spaces.
For your convenience, voice response is available at:
03-9723332.
The Control Room
The control room is used for managing and controlling the parking lots in Ben Gurion Airport and operates 24 hours a day.
The control room is located near the exit lanes of the short-term parking lot - No. 3 parking lot.
To reach the control room, follow the signs.
The staff at the control room is at your service for any operational problem related to towing and releasing at real time.
Motorcycles Parking Lots
Motorcycle owners may park their vehicles in the short-term eastern parking lot, first floor, C area.
Parking is limited to 24 hours.
Park and Go Service
A “Park and Go” service at Ben-Gurion Airport allows passengers taking the train from Ben-Gurion Airport to all destinations to park their vehicles at the airport for a special price of 12 NIS for a period of up to 24 hours.
The railway passengers, taking advantage of the service, will park their vehicles at the Short-Term Parking Lot (up to 24 hours) and take the parking ticket issued at the parking lot, in order to codify it at the Station Manager’s Office or at one of three automatic machines located at the railway station.
The payment for the parking will be made at the automatic machines on the parking premises.
Tow-Away Parking Lot
A vehicle towed from the area of Terminal 1 or 2 will be transferred to a tow-away parking lot, located next to parking lot no.7.
To release your vehicle please refer to the control room, located in the short-term parking lot, facing Terminal 1.
A vehicle towed from Terminal 3 will be transferred to a tow-away parking lot, located next to the short-term parking lot exit, facing Terminal 3.
Towing rate - 190 NIS, not including the assigned parking rate.
SHORT TERM PARKING:
Parking lot in front of Terminal 3
Parking lot location posite Terminal 3.
The parking lots are located in two multi-storey facilities, and consist of 2,000 parking places. It serves for parking up to 24 hours.
Reaching the Terminal building from the Parking Lot:
There are two possible ways to get to the Terminal:
From Level G, walk straight towards the terminal and cross the road at the marked spot.
From the first floor of the parking area, walk through the curved passage. When you reach the Terminal please ascend to the third floor, or to Level G, for performing the necessary flight arrangements.
Short-term Parking Rates:
First hour - 13 NIS.
For every extra hour - 5 NIS.
Maximum rate per day - 60 NIS
No. 1 Parking Lot - in front of Terminal 1
This parking lot is located in front of the old Terminal - Terminal 1 - and is designated for short-term parking, limited to 24 hours.
It consists of 1400 parking spaces on in a multi-story story building.
Parking Rates:
First hour rate -13 NIS.
For every extra hour - 5 NIS.
Maximum rate per day-60 NIS.
No. 2 Parking Lot – Next To Terminal 2
The parking lot next to Terminal 2 is designated for short-term parking, limited to 24 hours.
The parking lot consists of 346 parking places.
Parking Rates:
First hour rate -13 NIS.
For every extra hour - 5 NIS.
Maximum rate per day-60 NIS.
No.13 Parking Lot in the Cargo Area
This parking lot is designated for parking in the cargo area and consists of 57 parking places.
Opening hours: 05:00-20:00.
Parking Rates:
First hour rate - 13 NIS.
For every extra hour - 5 NIS.
Maximum rate per day - 40 NIS.
LONG TERM PARKING:
Useful Instructions for the Long-Term Parking Lot Costumers:
Be sure to keep the parking ticket for a speedy exit.
Signposts on site direct you, for your convenience, to available parking places and to parking places reserved for the handicapped.
A shuttle bus station for Terminal 3 is located in the parking lot. Frequency of shuttle service: every 15-20 min.
Before exiting the parking lot, please pay at the parking lot register.
Exiting is possible only after payment of parking ticket.
Tire-Changing Services:
Customers of the long-term parking lots receive tire-changing services free of charge.
Main Long-Term Parking Lot for Terminal 3 filights
Parking in the long-term parking lot is available 24 hours a day.
This parking lot consists of 2,100 parking spaces in a non-roofed area and 110 spaces in a roofed area.
Signposts will direct you to the parking lot.
The driver is recommended to drop his/her passengers at the Terminal before parking.
Rates for parking in the Non-Roofed Parking Lot:
For a 24-hour parking- 25 NIS.
For every extra hour or a part of an hour- 5 NIS.
Rates for Parking in the Roofed Parking Lot:
For a 24-hour parking - 40 NIS.
For every extra hour or a part of an hour - 7 NIS.
Drivers may pay for parking with foreign currency, Israeli currency, or a credit card.
Vehicle owners bear the sole responsibility for their vehicles.
Exclusive Parking Lot for Terminal 3 flights
An exclusive long term parking lot is located in the front of Terminal 3 and consists of 400 parking spaces.
For a 24-hour parking-100 NIS.
Long-Term Parking Lot for Terminal 2 flights (Domestic)
The parking lot near Terminal 2 consists of 350 parking spaces. It serves as both short-term parking until 24 hours and long-term parking for passengers departing from Terminal 2.
The prices for long-term parking at the parking lot near Terminal 2:
For a 24-hour parking – 25 NIS.
For every extra hour (up to 3 hours) or a part of an hour – 5 NIS.
For Example:
A customer parking at the long-term parking lot from 08:00 until 11:00 a.m. the next day will pay 40 NIS (25 + 15).
A customer parking at the long-term parking lot from 08:00 a.m. until 16:00 p.m. the next day will pay 40 NIS.
The Israel Airports Authority runs a free shuttle service in Ben Gurion airport. The service is operated by a concession-holder, in spacious buses that can accommodate the passengers and their luggage.
The buses are outfitted to suit assisted passengers, according to Ministry of Transport regulations.
Shuttle Frequency
Every 15 minutes, 24 hours a day, all week.
Location of Shuttle Stop in Terminal 3
The Terminal 3 shuttle stop is on Level B of the multi-level road, between entrance gates 21 and 23.
Shuttle Route
The Shuttle runs from the long-term parking lot to Terminal 3 and back.
When there are domestic flights at Terminal 2, the shuttle runs through Terminal 2 as well.
The car rental companies’ counters are located on the first floor of the East Gallery in the Greeters' Hall. The service operates 24 hours a day, 7 days a week.
Picking up and returning a rented vehicle takes place in the parking lots serving the car rental companies. The parking lot contains 500 parking bays and is located on the ground floor of the east parking building, opposite the Terminal 3 Building.
Renting a car
Arriving passengers who wish to rent a vehicle, should take the elevator, escalator or stairs to the first floor of the East Gallery in the Greeters' Hall, where the counters of the various car rental companies are located.
When you have completed the paperwork at the company’s counter, continue south, via the corridor linking the terminal with the parking lots to the Terminal. From the parking lot, take the elevator or stairs to Level G, then follow the signs to the relevant car rental company to pick up the vehicle.
Returning a Rented Vehicle
The car-rental return area at the front of Terminal 3
Serves Avis, Budget and Hertz.
Can be reached by following signs for ”arriving flights” and “return of rented cars”.
The car-rental return area opposite Terminal 2
Serves Eldan and Sixt.
The car rental companies provide transportation from the parking site to Terminal 3. The vehicle’s gas tank may be filled on site at the end of the rental period.
CAR RENTAL COMPANIES / LOCATIONS
Rented Car Avis, Location : Gallery floor, Greeters hall.
The information is at your disposal 24 hours a day. The stewards will be happy to provide information and assist in any matter related to the Airport and its services. The Information counters are located in the Check-In Hall of the Landside Building, opposite Entrance 32, in the Rotunda in the Airside Building, and in the Greeters' Hall, opposite Entrance 03.
SHOPS: Large duty-free shops are located in all Terminals. The luxury brands are well represented here as well as a fair amount of local shops.
FOOD&DRINK: From the local delicacies to the usual fast food outlets the airport cafes and restaurants will satisfy everyone's palette.
TERMINAL 1:
Automatic Voice Response for Takeoffs and Landings at BGN
A voice response system is at the disposal of those using tone dialing, to obtain computerized information regarding takeoffs and landings.
Hebrew: (03) 972-3331
English: (03) 972-3332
Arabic: (03) 972-3355
Russian: (03) 972-3366
Baggage Storage Services
Your baggage or personal gear may be handed in for storage and safekeeping at the western parking lot on the ground floor.
First Aid
The BGA clinic is open to the public 24 hours a day and is situated next to entrance 21 in the gallery of the Greeters' Hall. In an emergency or in any case where medical assistance is required, go to one of the information counters or approach any Airport employee, who will be happy to help.
Israel Police - Ben Gurion Airport Area
The Police Station is situated in the parking lot opposite Terminal 1, and a front post is located in Terminal 3 in the Greeters' Hall, next to Entrance 11. All police services provided elsewhere in the country are also available at this Station, including depositing of weapons and handling of lost and found items.
A special activity of the Police at BGN is the responsibility and execution of border control processes for passengers departing the country and arriving therein.
Meeting Points
It is recommended to arrange meetings in advance, at the meeting points in the check-in hall next to entrance 32 and in the Greeter's Hall, next to Entrance 03.
Postal Services
There is a post office branch at Ben Gurion Airport in the "Sh'hakim" Buy & Bye Shopping Center, open 24 hours and closed on Saturdays and Holidays.
Smoking
Smoking in the Terminal is forbidden, with the exception of places designated for this purpose.
Synagogues
A synagogue is located in the Greeters' Hall next to Entrance 11 and in the little Rotunda in the Airside Building.
Telephones
Public telephones operated by Telecard and coins are available throughout the Terminal in the various service areas.
Travel Agents
Travel agents’ offices are located on the second floor of the eastern gallery, next to entrance gate no. 23.
V.A.T. Refund
Tourists who purchase $100 worth of goods or more at shops registered with the Ministry of Tourism, are entitled to a discount and to a V.A.T. refund upon their departure from Israel. The refund may be obtained at the Changeplace counter in the Rotunda, where you will be required to display the goods that you purchased and the invoices you received. The refund is calculated based on the US$.
The Company has an additional point in the check-in hall, where it is possible to display the items that you wish to send in your suitcase to the aircraft’s hold.
V.I.P. Areas
In terminal 3 there are three VIP lounges for departing passengers. The facilities are located in the three concourses B, C and D of the Air Terminal.
The two lounges in concourses B and C are operated by the Dan Hotel chain and QAS, and the lounge in Concourse D is operated by El Al, for passengers of that airline only.
For Passengers with Babies
A Mother and Child room, operated by the toy shop, is located in the Air Building, next to the Rotunda. Parents will find there diapering facilities, bottle warming equipment, games, toys for children and other services. A stewardess of the airline will be happy to host you and your children in the room.
Foreign Currency Exchange
Bank Hapoalim and Changeplace provide foreign currency services. Changeplace also deals with the refund of V.A.T. to tourists. The counters are located in the check-in hall and in the Rotunda.
Passengers with Babies
A Mother and Child room, operated by the toy shop, is located in the Air Building, next to the Rotunda. Parents will find there diapering facilities, bottle warming equipment, games, toys for children and other services. A stewardess of the airline will be happy to host you and your children in the room.
Games Area
In concourse E, between the toy shop and the electrical goods shop.
Baggage Trolleys
Baggage trolleys are available in the Arrivals Hall, after passport control. For security reasons, please make sure that do not leave your baggage unattended.
Foreign Currency Exchange
Bank Hapoalim and Changeplace counters are located at the center of the Arrivals Hall between conveyor belts 6 and 7.
Greeter's Hall
From the Greeters' Hall, there are exit gates to the parking lots, the public transport and taxis, car rental, limousines and to the train station.
There is a system of escalators and elevators for your convenience, leading to the various points of service.
In addition, there are various other facilities at your disposal, such as coffee shops, florists, souvenir shops, a post office, foreign currency exchange, counters to return cellular telephones and banks.
Shops
Duty Free Shops
You will find a wide range of duty free shops in the Rotunda:
James Richardson - perfumes and cosmetics, tobacco and cigarettes, liquor and candy.
Sakal Duty Free - Cameras, electrical and electronic appliances, and computers.
H.Stern - diamonds and jewelry.
James Richardson - Sports fashions
Sakal Duty Free - watches
Bar Point of Sale - Books and newspapers
Music - The Eighth Note
Leather Goods - Emporium
Lingerie - Jack Kube
Judaica - Hadad Brothers
James Richardson - candy
Sakal Duty Free - children’s fashion
Sunglasses - Solaris
Souvenirs and gifts - Steimatzky.
Last Minute Shops in each concourse:
James Richardson - perfumes, cigarettes, liquor.
H.Stern - jewelry
Newspapers and books.
Post Office at the Square
To your convenience, even in the last minute in the country (and right in the very first minute of your arrival) you can enjoy Ben Gurion Airport mail services, as following: sending and receiving faxes, collecting calls, package delivery, bills’ payment etc.
Open at: Sun to Thu 7:00 - 24:00
Fridays and holiday evenings 7:00 - 14:00
Saturday and holidays. closed.
Phone: 9711081 03
Location: At the square
TERMINAL 2:
Terminal 2 serves the passengers of domestic flights from Ben Gurion Airport to Eilat and back.
The terminal is located near the eastern entrance of Ben Gurion Airport, approaching from Route #40.
The terminal comprises 3 halls: the Check-In Hall, the Departures Hall for outbound passengers and the Arrivals Hall for inbound passengers.
The King David Lounge is for use by El Al passengers equipped with internet stations. The Jet Set Lounge comes with fax and internet 24 hours a day for business class for a small fee.The VIP Mezada lounge for internet access and fax.
Terminal 3 was designed with a view to improving service for all passengers while providing thoughtful solutions for the disabled and enabling them to enjoy the full range of airport services in person and independently.
Employees of the various airlines are available for assistance and service according to the policy of each airline.
The arrivals and departures track is easy, convenient and accessible to the disabled and enables a constant flow of traffic in either direction.
Parking
All car parks have designated handicapped parking places specially located for easy and convenient access to the Terminal building.
Elevators and Automatic Walkways
The Terminal's elevators are designed for use by the disabled, with call buttons placed in low positions and recorded announcements of the services available on each floor.
All arrival and departure passenger routes are fitted with automatic walkways to facilitate passenger traffic.
Wheelchairs
Wheelchairs are provided free of charge by the airlines. They are available for use as far as the departure gate for outgoing flights, and for incoming flights immediately on disembarking from the airplane.
Wheelchair passengers will embark the airplane first (before other passengers) with the assistance of airline attendants, and will leave the airplane last on landing.
Electric Cars
The airlines operate electrically operated cars for the convenience of disabled passengers. The service is provided free of charge according to the policy of each airline.
Telephones
Public telephones in Terminal 3 include phone stations specially designed for the use of disabled passengers.
Signs
Signs and directions in Terminal 3 comply with internationally accepted standards and signs.
Public Rest Rooms
Disabled rest rooms are easily accessible and adapted for wheelchair access as per the requisite Israeli standard.
Drinking Fountains
Terminal 3 is fitted with drinking fountains specially designed for disabled use.
Service Counters, VIP Rooms and Shops
Desks, VIP rooms and shops provide a solution to the special needs of disabled passengers.
Service Stations for the Hearing Impaired
The service counters in Terminal 3 – Information, Border Control, Taxi Dispatch – and the Tourist Service Desk are all equipped with special service points for the hearing impaired.
Emergency warnings for the hearing impaired
Emergency warnings for the hearing impaired are transmitted by means of flashing lights in the different airport halls.
Assistance
Passengers with special needs are requested to inform the airlines in advance of their flight.
Additional Information
Passengers with special needs are requested to inform the airlines of their flight prior to departure date
Information about arrivals and departures and about other Ben Gurion Airport services is available on 03-9755555 or *6663 from any telephone, or by fax on 03-9752448 or by Teletext – Pages 193, 194.
Additional Information
Passengers with special needs are requested to inform the airlines of their flight prior to departure date
Information about arrivals and departures and about other Ben Gurion Airport services is available on 03-9755555 or *6663 from any telephone, or by fax on 03-9752448 or by Teletext – Pages 193, 194.
Fax and Internet information for the hearing impaired
Information about services provided at Ben Gurion International Airport is available via operator response, computerized voice response and fax.
Porter Service
Arriving Passengers may order a porter service in order to unload their luggage from the conveyor and carry it outside of the Terminal.
The Cost of the Service:
Regular Trolley - 50.00 NIS
Large Trolley - 100 NIS.
You may order the service at the service counter, located at the entrance to the Arrival Hall, after the Passport Control (near the Self-service trolleys).
Railway Station
Terminal 3 railway station is accessible to the disabled and equipped to provide service to disabled passengers:
Purchase of tickets at disabled friendly counters and automatic machines.
Platform to lift passengers on/off the train.
Thick yellow line to demarcate the station platform.
Special spacious elevators to take passengers from/to the railway station to/from the terminal.
The nearest hotel to Ben Gurion International Airport is the Avia Hotel, which is located on the outskirts of Tel Aviv, just five minutes' drive away via a complimentary shuttle service. Boasting more than 100 air-conditioned guest rooms, the Avia Hotel also offers function rooms for up to 200 delegates, a large pool, outdoor lawn area and nightclub.
8.5 Million Passengers Passed through Ben Gurion Airport in 2005. 11% Increase Compared with 2004
( News and Announcements 10/01/2006)
Israel Airports Authority Director General Gabi Ofir: “The Israel Airports Authority will continue to provide passengers with polite, efficient and safe service along with ongoing expansion and enhancement of services to passengers and visitors at Ben Gurion and domestic airports.”
In 2005 an increase of 11% was registered in the number of passengers passing through Ben Gurion International Airport compared with 2004. 8,506,627 people used Terminal 3 in the past year. Compared with 2003, this represents an impressive growth of 25.3% in passenger traffic.
A total of 4,247,036 people entered the country last year, representing an 11% increase over 2004. There was a rise of 10.8% in the number of outgoing passengers, totaling 4,259,591.
The number of aircraft flying in and out of Israel rose by 5.3% in 2005 compared with the previous year, and totaled 62,303. Compared to 2003, this represents an increase of 16.7% in aircraft traffic.
The most popular destinations for outgoing flights from Ben Gurion Airport in 2005 were the US, Turkey, France, Britain and Germany.
Domestic air traffic totaled approximately 2.4 million passengers, including approx. 1.1 million to and from Eilat This represents a rise of approximately 5% over 2004.
Israel Airports Authority (IAA) Director General Gabi Ofir expressed his satisfaction with the figures and the increase in passenger and aircraft traffic, and noted that the IAA expects the growth to continue in 2006, although at a more moderate rate. Ofir said that the IAA would continue to provide passengers with polite, efficient and safe service. At the same time, the range of services for both passengers and visitors will be expanded. Ofir also noted that passengers leaving Israel pay a lower travel fee than customary at similar airports around the world, while benefiting from the advanced services provided to passengers and visitors in Terminal 3 - including free wireless Internet connections, free use of luggage trolleys and more.
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