To get to the airport take the A44 autobahn, which runs east-west past the airport with a dedicated exit, signed ?Flughafen?. The A44 connects to the A52 north and the A3 north-south.
There are always taxis ready and waiting for you in front of central arrivals (see airport map).
To order a taxi call:
# Taxi Düsseldorf, Tel. +49-211-33333
# Rhein Taxi; Tel. +49-211-212121
The following rates are standard:
# Düsseldorf Airport - downtown Düsseldorf, approx. 16.00 Euro
# Düsseldorf Airport - Trade Show Center, approx. 11.00 Euro
# Düsseldorf Airport - Düsseldorf Main Railroad Station, approx. 16.00 Euro
# Düsseldorf Airport - downtown Neuss, approx. 24.00 Euro
# Düsseldorf Airport - downtown Ratingen, approx.. 13.00 Euro
# Düsseldorf Airport - downtown Duisburg, approx. 31.00 Euro
# Düsseldorf Airport - downtown Essen, approx. 39.00 Euro
# Düsseldorf Airport - Essen Trade Show Center, approx. 31.00 Euro
Train & S-Bahn
Get there fast-via the Düsseldorf airport rail station you arrive quickly and comfortably for takeoff.
TRAIN:
With its own railway station, Düsseldorf Airport offers a comfortable alternative to arriving by car. Over 350 trains, from street cars to the high-speed ICE, stop daily at the Düsseldorf Airport Station. It is located at the eastern end of the airport grounds. SkyTrain, a fully-automated cable railway brings you from the railway building directly into the terminal.
If you would like to know whether you could travel to the airport without having to transfer trains, use the VRR train schedule query.
There are free shuttle buses that provide transfer between terminals, and they all run to/from departures area C. There are also buses that run to and from area D, area E and parking structure 4, with an extra stop at area A on alternate buses.
Do you have any questions? Our info-staff would be pleased to help you. You will find information desks in all departure areas, at arrivals, and at the "Düsseldorf Flughafen" (Düsseldorf Airport) railway station. The main information desk is next to Belt 6 at central arrivals. There you will also find the officially designated airport Meeting Point. If you require information per telephone, we would be delighted to help you at
+49-211-421-0.
Lost and Found
The airport lost and found is located at parking structure 3, first floor. If you have lost or misplaced something on the airport grounds, this is the place to ask for it.
Shopping: There are a range of shops at the airport and they are open from early morning until late at night, seven days a week. A shopping service is also available through Apcoa Autoparking.
Eating & Drinking: Ther are many different bars; cafes; and restaurants found at the airport.
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Automatic Cash Dispensers
Automatic Cash Dispensers are located throughout all departures areas, in the central arrivals an at the rail station.
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Baby Change Tables
Rooms with baby change tables are labeled with this icon of a bottle and can be found in all departures areas, in the central arrivals area and in the rail station.
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Bank
Two branches of the Reisebank are located in the departures level in the Terminal.
Phone: +49-211-427550 or 4201954
Open:
Reisebank Terminal A from 05:45 to 20:30 hours
Reisebank Terminal B from 06:30 to 21:15 hours
The Sparkasse is located in the arrivals level.
Phone: +49-211-8783048
Open:
Monday to Friday from 8:00 to 18:00 hours
Saturday from 10:00 to 16.00 hours
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Laundry
Fresh clothing, around the clock, seven days a week. Pick up your clothing at "Quick & Clean" when it suits you and not when normal opening hours dictate to you. As simple as an ATM! As owner of a chargeable VIP customer card, you also get up to 15 percent rebate on top. A clean deal!
Telephone +49 211-405-6565
Open: around the clock
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Coat Check
You are flying in the cold of winter to the sunny south. You may need your thick winter coat for the ride to the airport, but on holiday…? Or are you just visiting the airport to go shopping in the Airport Arcades or bargain hunting in our travel market? For whatever reason you would like to leave your heavy coat somewhere, our coat check service would be happy to look after it. Our coat check service is located at parking structure 3, first floor.
Prices: 1.00 Euro per item per calendar day, 1 week or longer: 5.00 Euro per item per week
4:00 to 24:00 hours
Telephone +49-211-421-2515
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Dental practice
The dental practice within the Airport Arcades is highly recommended due to its customer-friendly opening hours serving passengers, visitors and employees of the airport alike. The "die + zahnärzte" practice network is open Mondays to Fridays from 7a.m. to 12 p.m., on Saturdays, Sundays and holidays from 9 a.m. to 7 p.m. Appointments can be made by telephone at 0211 86 20 70 13 63. The entrance to the dental practice is located within the Airport Arcades.
There is a difference between duty free and travel value purchases. Passengers may purchase duty free items only if they leave the EU or visit the Canary Islands. If your trip is to a destination within the EU, you may purchase travel value items. That means you may purchase any amount of spirits, cosmetics, perfumes, and accessories at low prices. Only toll-free tobacco products may not be purchased by passengers travelling within the EU. Duty free and travel value shops are located in all departures areas. You may use our shopping search to find the shops you would like to visit.
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Early Check-In
You do not have to burden yourself unnecessarily with your baggage on your flight date. For your convenience, several of the larger airlines offer a Late Night Check-In service. You can check your baggage and receive your boarding pass the evening before your departure. On the day of your departure, the only thing left to do is board the plane.
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Lounges
The following lounges are located in the secure areas of gates A and B:
Departures A
Lufthansa Business Lounge & Lufthansa Senator Lounge
In the gallery of gate A
Hours:
Monday to Friday
5:15 to 21:00 hours
Saturday
5:15 to 20:00 hours
Sundays and Holidays
5:30 to 21:00 hours
Departures B
Air France Lounge
Level 3 in gate B
Open from about 5:45 to 20:30 hours
Departures C
LTU Lounge
Phone: +49-211-421-79350
Open from 6:30 to 20:00 hours
British Airways Terrace Lounge
Level 2 in gate B
Phone: +49-211-421-6684
Hours:
Sunday to Friday 5:30 to 21:00 hours
Saturday 5:30 to 19:30 hours
Hugo Junkers Lounge
Level 2 in gate B
Phone: +49-211-421-3712
Open from 6:00 to 22:00 hours
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Meeting Point
You have to meet someone at the airport, you say, but you do not know where to meet them? In the whole airport there is only one meeting point - in central arrivals.
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Memorial Room
A place of quiet contemplation, of peace and calm reflection is what our passengers and guests will discover in the Memorial Room. The non-denominational Memorial Room is open to the public, almost around the clock, on Level 3 in the terminal.
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Observation Deck
The Düsseldorf International has two premium box-seats to watch the show of aircraft traffic at the Düsseldorf International Airport. You can experience the airport activity live from the terminal, from the rail station or both!
From the observation deck on the roof of the new concourse B (see airport map) you can watch the air traffic on the apron and the aircraft dispatch procedures. You get to the observation platform from the third floor of the terminal.
A fascinating view of the airport grounds, including the takeoff and landing runways, can be enjoyed from the observation deck at the rail station (see airport map). The platform covers the entire gallery level of the rail station and is divided into open-air and enclosed sections.
Just one ticket gives you admission to both observation decks. Because the rail station and terminal are quite far apart, we recommend using our SkyTrain service to get from one observation terrace to the other. The ticket for the observation deck is also your ticket for the SkyTrain.
Opening Hours: Summer (30.3. bis 25.10.): daily from 06:00 to 21:00 hours
Winter (26.10. bis 29.3.): daily from 09:00 to 20:00 hours
Prices: 2.00 Euro for adults
1.50 Euro for the handicapped, senior citizens, and students
1.00 Euro for children under 16 and groups of 20 or more
Children under six get in free
Interested groups may also book an airport tour.
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Pharmacy
The Metropolitan Pharmacy is located in the Airport Arcades.
Open daily from 06:30 to 21:00 hours.
Phone: +49-211-421-6622
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Restrooms
Nature is calling! Now where did they put those restrooms? That's easy! By following this symbol you'll reach the nearest restroom in no time. Restrooms are located throughout the Düsseldorf International Airport in all Departures and Arrivals areas.
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Safe-Keeping Service
Do you have any documents, keys, or messages you need to leave at the airport? We would be happy to keep these safe for you. Just bring your documents and things to the baggage checkroom at parking structure 3, first floor, where you can leave them for the duration of your journey or have them be picked up by someone else.
Charge for objects and documents Up to 30 kg 2.50 Euro per item and day
31 kg up to 60 kg 3.00 Euro per item and day
Over 60 kg 5.00 Euro per item and day
Hours 4:00 to 24:00 hours
Telephone +49-211-421-2515
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SMS-Flight Info
Is your posted flight on schedule? With a flight plan query by SMS you can confirm the status of each current flight.
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Telephone/Fax
Public coin and card-operated telephones are available in all departures areas, central arrivals, and at the rail station.
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Travel Markets
Do you suddenly need a spontaneous holiday? Do particularly low-priced holidays pique your curiosity? Bargain hunters at the Düsseldorf Airport have a two-in-one chance of flying away on a reasonably priced vacation because there are two travel markets in which a large number of travel organizers and agencies offer their services. To know more about our travel market, click here.
The approx. 2,600 square meter conference centre "Wöllhaf" is located on Level 3 in the terminal. The 24 conference rooms, equipped with the latest conference technology, are the appropriate setting for your meeting, from small groups to large congresses of 250 participants. Airport atmosphere goes without question: many rooms offer a revealing view of the air activity on the apron. Information and reservations at phone: +49-211-49623-0, fax: +49-211-49623-100.
The ArabellaSheraton Airport Hotel offers conference rooms for up to 230 people, Telephone +49-211-4173-719 or -720. Arrange to have your conference room equipped with whatever technical equipment your specific needs dictate.
For our disabled passengers arriving in their own vehicle, we recommend parking in the parking structure P1 directly beneath the terminal or in parking structures P2 or P3 (see airport map). Handicapped people who are 100 percent impaired in walking and who possess an official walking-impaired handicap pass may park free of charge in all parking spaces. In other words, anyone allowed to park in public handicapped parking spaces may park for free at the airport. Please report yourself at the exit over the intercom. A parking attendant will come to the exit and let you go through as soon as the walking-impaired handicap pass and registration plate numbers are taken down.
Parking at the airport, Tel.: +49-211-421-6637, Fax: +49-211-421-6640
Arriving by Train or S-Bahn
Maybe you would prefer taking public transportation to and from the airport. There are approximately 300 connections a day available. With the exception of S-Bahn Line 7, all trains stop at the Düsseldorf Airport Rail Station (see airport map). If you need help getting on or off the train, please give the 3-S-Zentrale of the Deutsche Bahn advance notification, Telephone +49-211-1792460.
The S-Bahn route 7 stops under the terminal at the underground "Düsseldorf Flughafen Terminal" rail station.
Mobility on the Airport Grounds: Bus-Shuttle
During the outage of the skytrain there will be a bus shuttle service between terminal and airport rail station as well as parking area P4, P5 and P6.
Porters
The porter will transport your baggage into and out of the airport buildings to the check-in counter, and/or from the baggage pick-up area to your parked car. Porters are neither able to carry passengers nor provide medical assistance.
Porter Service, To Order: +49-211-421-6888 or +49-211-421-6637, 0211-421-63703
Baggage From Your Door to Check-in
The transfer service offers the service of transporting your baggage from your house to the airport check-in counter.If you wish, the transfer service could check in for you the evening before your departure (Late-Night-Check-in), so you would only need to worry about getting to the airport.
If normal boarding via the passenger gangway is not possible, Liftmobiles will be utilised to put the passenger safely and comfortably inside the aircraft. Wheelchairs can be stored free of charge in the aircraft’s cargo hold. Seeing-eye-dogs are allowed inside the terminals and may be brought on board the aircraft.
Airport Buildings
All departures areas, central arrivals and the Düsseldorf Airport rail station facilities are handicapped friendly, except for the duty-free shop in departures C which is accessible only by stairs. Elevators and ramps provide for easy mobility from one level to another. All facilities, including restaurants and labelled restrooms and diaper-changing rooms are wheelchair accessible. Wheelchairs are available free of charge. Our services are available to all ill, handicapped or injured passengers.
Hotel
The Arabella Sheraton Airport Hotel has more than two handicapped-friendly rooms located right off the main lobby. If you wish, an Aquatec can be placed in the bathroom.
Tel.: +49-211-41730, Fax: +49-211-4173707.
Special instructions for wheel chair users
On behalf of the airlines the staff at Klüh take care of wheelchair guests at the Düsseldorf Airport. Your airline is responsible for passenger mobility to or from the aircraft (see Liftmobile).
If you have any further wishes, e.g. you do not know how to get from the airport rail station or from your parking place to the departures area, before you arrive, please contact the airline.
Parking Tips for Wheelchair Users
Our best recommendation for wheelchair users arriving with their own vehicles is to park in parking structure P1 directly beneath the terminal. Those who choose to park in parking structures 2 and 3, however, can arrange to have someone collect them and their luggage and bring them to their departures area. Because these parking areas are within a short walking distance of the terminal, you may decide to forgo the passenger transport service upon your return. Sometimes all of the passenger transport vehicles are occupied when many planes are landing, and there can be long waiting periods.
Düsseldorf International offers its guests wireless Internet access with their notebooks and PDAs. The largest WiFi hotspot in North Rhine-Westphalia has been set up on more than 50 000 m2 of public space. Each surfer has the opportunity to also check out the free services available at the airport on its homepage, on which the wireless Internet access has been pre-programmed.
Would you like accommodations near the Düsseldorf International? The ArabellaSheraton Airport Hotel is located above Parking Structure 3 (Telephone:
+49-211-41730). Would you like a broader selection? With the automated hotel-information service, you may make reservations with local hotels using a toll-free number (Telephone: +49-211-172020). For you convenience, we have assembled a list of several Park, Sleep & Fly service providers located near the Düsseldorf International.
ArabellaSheraton Airport Hotel // at airport // 40474 Düsseldorf // +49-211-41730 +49-211-4173707
3,000 additional airport parking spaces. The new Duesseldorf International multi-story car park will go into operation at the end of September – parking capacity keeps pace with growth in passenger numbers
The crane carefully manouvres the metal supports into position. The steel framework, the backbone of the new building, rises yet higher into the air. The new Duesseldorf Airport multi-story car park is being erected on the former Deutsche Flugsicherung (German air traffic control) site. Following the opening of P5 at the end of September this year, six levels and an outside area will provide parking space for around 3,000 cars. The airport will allow access to over 16,800 parking spaces in total, just in time for the autumn holiday period.
"As an airport operator, we are constantly working on improving the quality of our product. Airport parking opprtunities play a central role in this", explained Christoph Blume, speaker for the Duesseldorf International management board. "The customer is not only looking for sufficient capacity but also services which correspond to particular requirements. The launch of P5 provides passengers with a further increase in the range of parking spaces in the cheaper long-stay parking zone."
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