Deaf and hearing-impaired persons:
A text telephone is available for passengers who are deaf or have impaired hearing. At the information desks, transfer desks and in the waiting areas in Lounge Central, a hearing loop is available. To use this facility you should set your hearing aid to the T position.
Assistance at Schipol:
The staff of your airline and/or IAC (Intergom Airport Caddy) are ready to assist you at Schiphol.
They will help you get to and from the plane if you have difficulty walking or if your eyesight is impaired. This assistance is available from/to the point of arrival or departure on the airport grounds (the car park, for instance). You can also contact them if you need a wheelchair. If you need assistance, please let us know in advance. If you inform your travel agent or airline of your requirements when you book your trip, we will see to the rest.
More information?
IAC: + 31 (0)20 - 405 7900
Customer Contact Center: 0900-SCHIPHOL (0900-72447465) EUR 0.10 pm
Parking for disabled persons:
The P1, P2 and P3 car parks have special parking places for cars displaying disabled permits. The places are indicated by the international symbol for the disabled. There are lowered kerb edges at the car parks and in front of the Terminal.
On request, a bus adapted for wheelchair users operates between P3 and the airport. You will need to request it at least 24 hours in advance by calling IAC (Intergom Airport Caddy) Schiphol Service: +31 (0)20 - 316 4041/2. They will be pleased to make arrangements for you.
Schiphol Wheelchair Service:
If you have difficulty walking a visit to Schiphol may be extremely strenuous. Because Amsterdam Airport Schiphol believes that the airport should also be easily accessible for non-passengers, it made free wheelchairs available.
The yellow Schiphol wheelchairs are located at Car Parks P1 and P2 and at Schiphol Plaza. To use the wheelchair you only need a two-euro coin, which you will get back when you return the wheelchair.
The service is intended for visitors to Schiphol only and not for passengers. Are you a passenger? In that case contact the airline company you are flying with.
Assistance for disabled persons:
At the Schiphol Railway Station there is a lift to take you from the platform to the airport and vice versa. Call the Dutch Railways (Nederlandse Spoorwegen) if you need assistance at the railways stations of departure and arrival, telephone + 31 (0)30 235 7822. Or visit the website of the Netherlands Railways.
Read the rest of the Amsterdam flights guide
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